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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Children's Home Society of Florida - **Location:** Lakeland, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Information Technology Operations, Microsoft Office, Software Asset Management, Software Engineering, Information Technology, Tools for Reporting - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f398d901bf74ae75 ## About the Role Education, Licenses & Certifications: * High school diploma or GED equivalent, required. * Advanced technical certification in Microsoft or networking products, preferred. * Bachelor's degree in an IT related field, preferred. * Equivalent combination of education and experience may be considered. Experience: * Three years of experience providing end user technical support , required. * One year experience supporting LAN / WAN technologies, Microsoft Windows, and Microsoft Office, required. Competencies Knowledge of: * Latest versions of Microsoft Windows and Microsoft Office Skills and Proficiency in: * Planning, project management, organization and time management * Oral and written communication, including presentation and platform * Collaboration, teamwork, consulting, facilitation, coaching and mentoring * Computer systems and MS Office, including Word, Excel and Outlook Ability to: * Perform at a high level of autonomy, with general supervision. * Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments. * Commit to providing high customer satisfaction with positive service delivery results. * Meet critical deadlines, while maintaining attention to detail, accuracy and quality. * Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries. * Demonstrate the behaviors of our CHS Common Bond Values. * Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change., All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA). For more information, visit https://info.flclearinghouse.com (https://info.flclearinghouse.com/) ## Description 1. To proactively monitor and provide direct end user hardware and software support to all end users. * Document and follow up with hardware and software issues. * Troubleshoot technology problems according to escalation protocol. * Maintain hardware and software inventory. * Configure and distribute hardware. * Assist in testing new hardware and software prior to implementation. * Stay abreast of new technologies. * Document software license compliance. * Install/upgrade operating system and standard workstation software. * Provide technology training and user assistance. 2. Actively support the day-to-day IT Operations in assigned Divisions. * Work with the ED and management team to support the day-to-day IT operations in assigned divisions. * Assist in the selection, contract negotiation, installation, and support of the division's IT resources including hardware, software and communications. * Provide project management for assigned divisional technology projects. * Monitor compliance with CHS IT standards and policies. * Oversee division's compliance with security policies for data and software. * With Quality Management, oversee that contract and outcome reporting tools are consistently maintained throughout the divisions and meet statewide standards. * Assist in developing Quality Management measures for information technology. * Provide new staff orientation on IT procedures. * Provide telecommunications support. * Assist in the development of IT documentation. * Provide training and consultation for the Title IVE population staff as defined, monitored and evaluated by the CHS Learning Institute. 3. Contribute to a positive, engaging work environment. * Develop a strong knowledge base and stay current on job-related issues and trends. * Participate actively in departmental meetings, training and education, as well as the quality process. * Comply with CHS's code of conduct, policies, procedures and other obligations. * Assist with training other team members and providing back up when necessary. * Pick up projects on the fly; perform other duties as assigned from time to time. * Demonstrate the CHS Common Bond values in the performance of all job duties. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)