> Markdown version of [/jobs/ext/1348221-senior-support-technician](https://www.wearedevelopers.com/jobs/ext/1348221-senior-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Technician - **Company:** IM3 Inc. - **Location:** Vancouver, WA, United States - **Experience:** Expert - **Salary:** $58,240.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft Office, Software Deployment, Hardware Testing, Information Technology - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=61cbdcb718980c1e ## About the Role * Bachelor's degree in Electronics, Computer Science, or a related technical field; or equivalent experience. * 5+ years of hands-on technical support or mechanical/electrical repair experience, ideally in dental, medical, or precision equipment. * Software install dicom/clinical software experience. * Proven ability to diagnose complex equipment issues and guide others through solutions. * Strong mechanical and electrical aptitude with attention to detail. * Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. * Capable of working independently and leading by example in a fast-paced environment. * Strong organizational skills and the ability to manage multiple service tickets simultaneously. * Demonstrated mentorship or team leadership experience. * Willingness to follow all safety protocols, including the use of radiation badges during equipment testing., * Production experience, preferably in the precision equipment industry. * Microsoft Office (Word/Excel/Outlook) familiarity. * Familiarity with digital radiography systems and software installations (non-IT, but technical). * Machinists' experience. * Small equipment/electrical repair experience. * Phone support/call center experience beneficial. * Microsoft 365 experience., * Teamwork - balances team and individual responsibilities, gives and welcomes feedback, and supports the group's success. * Professionalism - approaches others tactfully, stays composed under pressure, and follows through on commitments. * Quality & Productivity - works with accuracy and thoroughness while meeting productivity standards. * Safety & Adaptability - follows safety procedures and adapts well to change, competing demands, and unexpected events. * Reliability - consistent attendance and punctuality, with coverage arranged when absent. PHYSICAL DEMANDS & WORK ENVIRONMENT * Occasionally required to stand, walk, climb, balance, bend, stoop, kneel, or crawl. * Continually required to sit, and to use hand and finger dexterity. * Continually required to talk or hear, and to use visual acuity to operate equipment, read technical information, and use a keyboard. * Occasionally required to lift, push, or carry items up to 50 pounds. ## Description * Provide technical support for veterinary equipment, including diagnostics, remote troubleshooting, repair, and maintenance. * Provide courteous and knowledgeable phone and email support to veterinary clients and distributors. * Mentor junior support technicians, providing guidance and escalation assistance as needed. * Perform remote software installations and configure new x-ray systems. * Track and manage customer support tickets with detailed documentation. * Evaluate equipment issues, identify potential upgrades, and recommend additional products to enhance the user experience. * Coordinate with the parts department to ensure timely order fulfillment and inventory management. * Support internal organization projects and maintain a clean, organized workspace. * Adhere to all safety guidelines, including the use of radiation badges during equipment testing. * Perform other duties as assigned by the Support Manager. ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) ## Related Articles - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)