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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 - IT Support Specialist - **Company:** Artemis International Technologies, Inc. - **Location:** Melbourne, FL, United States - **Salary:** $50,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Azure, Microsoft Online Services, CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), Network Troubleshooting, Windows Servers, Networking Basics, Routing, Windows PowerShell, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, Software Deployment, Virtualization Technology, Windows Desktop, Network Switches, Microsoft Power Automate, Firewalls (Computer Science), Microsoft InTune, Deployment Automation, Fortinet, Veeam, Server Operating Systems & Platforms, User Administration - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8cd7a75e17da474d ## About the Role * 3+ years of hands-on IT support experience. * Experience working in an MSP or multi-client environment is highly preferred. * Strong troubleshooting skills with Windows desktop and server environments. * Experience supporting Microsoft 365. * Working knowledge of: * Windows 10 & Windows 11 * Windows Server * Active Directory * DNS * DHCP * Group Policy * VPN technologies * Basic networking concepts * Experience using PSA, ticketing, and documentation systems. * Excellent communication and customer service skills. * Strong organizational and documentation skills. * Passion for continuous learning and technology. Preferred Experience Experience with one or more of the following is highly desirable: * Microsoft Entra ID * Microsoft Intune * Microsoft Defender * Windows Autopilot * Azure * Fortinet firewalls * Datto RMM * Datto BCDR * Veeam Backup * PowerShell scripting * Microsoft Power Automate Certifications (Preferred) We value practical experience, but certifications are a plus. Examples include: * Microsoft MS-900 * Microsoft SC-900 * Microsoft MD-102 * CompTIA Network+ * CompTIA Security+ * Fortinet NSE / FCA, * How many years of professional IT support experience to you have? * Have you worked in a Managed Service Provider (MSP) or multi-client IT support environment before? * What is your desired annual salary for this role? * Briefly describe your experience with Windows Server environments. * Briefly describe your experience with Windows Desktop and M365 environments. * Briefly describe your experience with Firewalls, Routing, and Network Switching. * Why do you believe you would be a good fit for this role? * Briefly describe your experience with Microsoft Entra ID and Intune. ## Description If you're passionate about technology, enjoy solving problems, and want to build a career supporting today's Microsoft cloud technologies, we'd love to meet you., The Tier 2 IT Support Specialist serves as the primary escalation point for our Tier 1 Service Desk and plays a key role in supporting our managed service customers both remotely and on-site at customer locations. The position requires strong troubleshooting skills across desktop, server, network, Microsoft 365/Entra ID/Intune, virtualization, and infrastructure platforms, as well as the ability to think critically, identify root causes, and help reduce recurring issues through process improvement and automation recommendations. If you're passionate about solving complex IT issues, enjoy working with a variety of technologies, and want to grow your skills in a collaborative, fast-paced environment, we want to hear from you. This is an excellent opportunity for someone who enjoys solving technical challenges and wants to develop into a Modern Workplace Systems Administrator. What You'll Do * Resolve escalated desktop, server, Microsoft 365, and network issues * Support Microsoft Windows 10/11 and Windows Server environments. * Administer Microsoft 365, Exchange Online, Teams, and SharePoint. * Support Microsoft Entra ID identities, authentication, and user management. * Assist with Microsoft Intune device enrollment, configuration, application deployment, and policy management. * Troubleshoot workstation, server, firewall, wireless, and networking issues. * Perform remote and onsite support for managed clients throughout Central Florida. * Document technical solutions and customer environments using Autotask PSA and IT Glue. * Participate in onboarding new customers, technology refreshes, and migration projects. * Collaborate with senior engineers on more advanced cloud and infrastructure projects. * Participate in a rotating after-hours on-call schedule. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question)