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# Senior Support Lead - ITSM, Telecom

- **Company:** HCL America Inc.
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Salary:** $148,000.0
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Databases, Linux, PostgreSQL, Log Analysis, Windows Servers, VMware Infrastructure, Atlassian Tools, Bitbucket
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a4ea28d172571f57

## About the Role

Primary Skills: Atlassian Tools Administration (Jira, Confluence, Bitbucket) and other development applicationsAdvanced troubleshooting and log analysis skillsLinux AdministrationWindows Server AdministrationPostgreSQL Database KnowledgeVMware Administration and Troubleshooting

## Description

Roles & Responsibilities : Administer, maintain, and troubleshoot Atlassian tools such as Jira, Confluence, and Bitbucket.Support other development applications and enterprise tools.Perform advanced troubleshooting using application, system, and infrastructure logs.Administer and support Linux and Windows server environments.Manage and troubleshoot PostgreSQL databases.Monitor and troubleshoot VMware virtual infrastructure issues.Work closely with development, QA, and infrastructure teams to resolve issues.Support deployments, upgrades, migrations, and environment maintenance.Prepare RCA documents and operational documentation.

Key Responsibilities

Mandatory - Atlassian tools.

US based employee that can support Jira. Ideally they would be based in Austin, Texas.

Roles & Responsibilities: Administer, maintain, and troubleshoot Atlassian tools such as Jira, Confluence, and Bitbucket.Support other development applications and enterprise tools.Perform advanced troubleshooting using application, system, and infrastructure logs.Administer and support Linux and Windows server environments.Manage and troubleshoot PostgreSQL databases.Monitor and troubleshoot VMware virtual infrastructure issues.Work closely with development, QA, and infrastructure teams to resolve issues.Support deployments, upgrades, migrations, and environment maintenance.Prepare RCA documents and operational documentation.


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