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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Gulf Winds - **Location:** Houston, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Microsoft Online Services, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Networking Basics, Network Monitoring, Windows PowerShell, Azure Active Directory, Runbook, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Microsoft Power Automate, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Computer Equipment, Information Technology, Patch Management, Zendesk, User Administration, Unified Endpoint Management - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4ed453abea6811c0 ## About the Role * 5+ years of hands-on IT support experience, with demonstrated Tier 2/3 competency * Proficiency with Microsoft Entra ID (formerly Azure AD) including user management, groups, and Conditional Access * Experience administering M365 services (Exchange Online, Teams, SharePoint, Intune) * Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and firewall concepts * Hands-on experience with a RMM platform for endpoint management and remote support * Working knowledge of PowerShell scripting for task automation and system administration * Experience with a ticketing system such as Zendesk, Freshservice, or equivalent * Strong hardware and software troubleshooting skills. * Excellent written and verbal communication skills; able to explain technical issues clearly to non-technical users * Self-starter mentality with the ability to manage competing priorities without constant direction * Willingness and ability to be reached outside of normal business hours on an as-needed basis for urgent IT issues., * Experience managing or troubleshooting enterprise firewalls and network devices. * Microsoft certifications (MS-102, AZ-104, SC-300, or equivalent) * Familiarity with ITIL frameworks and change management processes * Experience with Power Automate or other workflow automation platforms * CompTIA Network+ or Security+ certification ## Description We are looking for a technically sharp, self-motivated IT Support Specialist to serve as the first point of contact for all internal IT helpdesk issues at GWII. This is not a typical ticket-queue role. We need someone who takes ownership, digs into problems, and comes with the tools and instincts to resolve issues efficiently. The right candidate will have a strong Tier 2/3 support background and will be actively developing their skills toward a Systems or Network Administrator role. This position reports to the Director of IT and operates in a hybrid work arrangement., Helpdesk & End-User Support * Serve as the primary point of contact for all IT support requests submitted via Zendesk * Triage, prioritize, and resolve Tier 1/2/3 incidents covering hardware, software, networking, and Microsoft 365 * Manage endpoint configuration, deployment, and troubleshooting via RMM tooling * Maintain user support KB articles, to help allow users self service. * Maintain accurate asset inventory and device records. * Own end-user machine patch management, including scheduling, deployment, and compliance reporting across all managed endpoints via RMM tooling * Provide clear, timely communication to end users throughout the lifecycle of their tickets * Escalate issues to the Director of IT or appropriate vendor/specialist when resolution requires deeper expertise. * Be available to respond to occasional after-hours and weekend IT issues, including system outages, critical incidents, and scheduled maintenance windows Systems & Identity Administration * Manage user lifecycle in Microsoft Entra ID including provisioning, deprovisioning, group membership, and conditional access policies * Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, and Intune * Support endpoint management and compliance policy enforcement * Assist with onboarding and offboarding workflows, ensuring access is granted and revoked accurately and on time * Acquire, install, and test system and software upgrades and new computer hardware components, * Support and troubleshoot LAN/WAN connectivity issues across office and remote environments * Assist with firewall rule management, VLAN configuration, and network access controls * Work alongside the Director of IT on infrastructure projects including network upgrades and security hardening * Monitor network health and respond to alerts from monitoring platforms Scripting & Automation * Write and maintain PowerShell scripts to automate repetitive IT tasks * Identify manual processes that can be improved through automation and proactively propose solutions * Maintain documentation of IT infrastructure, systems configurations, and troubleshooting procedures, including runbooks and self-service guides ## Related Videos - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [3 Key Steps for Optimizing DevOps Workflows](https://www.wearedevelopers.com/videos/962-3-key-steps-for-optimizing-devops-workflows) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)