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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Lead - **Company:** BEYONDREACH, INC. - **Location:** Cedar Rapids, IA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), IEEE 802.1Q, Border Gateway Protocol, Enhanced Interior Gateway Routing Protocol, Trunking, Issue Tracking Systems, Internet Protocol, Internet Protocol Security (IP SEC), Multi-protocol Systems, Python (Programming Language), Nagios, Network Monitoring, Routing, Open Shortest Path First (OSPF), Virtual Local Area Networks, Virtualization Technology, VMware VSphere, Layer 2 Tunneling Protocol, Transport Layer Security, Computer Network Operations, SolarWinds (Software), Cisco, Vmware - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a7b09a3a483ecf70 ## About the Role EDUCATION: 2 years higher education or industry standard certifications EXPERIENCE: 3-5 years preferred, including prior lead or mentorship experience, * Strong communication and interpersonal skills, both written and verbal * Previous experience as a lead, with a demonstrated ability to guide and support a team * MikroTik MTCRE, Cisco CCNA or CCNP certification, or equivalent training and experience required * Strong background working within the IP Operations environment of a Telco or large ISP * Advanced understanding of IP principles and the components of an IP network * Advanced knowledge and experience with IPSec, STP, PPTP, L2TP, SSL, and MPLS * Advanced knowledge and experience with BGP (including eBGP and iBGP), OSPF, GRE, IS-IS, and EIGRP routing protocols * Advanced knowledge and experience with 802.1q and VLAN trunking, and QoS * Experience with network monitoring tools (Nagios, SolarWinds) * Basic understanding of VMware, including vSphere, or comparable virtualization skills * Experience building automation tools using Python, JavaScript, or other high-level languages ## Description As the NOC Lead, you will serve as the senior technical and operational anchor of the Network Operations Center, owning core network health while acting as an additional escalation point for the NOC team. You will translate complex technical issues for both technical and non-technical audiences, mentor NOC support staff in their daily work, and partner closely with the Director of Service Delivery to drive the team's priorities, SLA performance, and continuous improvement., * Perform systems administration, maintenance, and support of core network infrastructure * Diagnose and troubleshoot equipment, hardware, network, and software related issues in a timely manner * Maintain ownership and follow through on all customer issues until they are fully resolved * Coordinate and monitor NOC activities with local field operations and vendor/supplier representatives to diagnose and fix faults across the entire network * Act as a liaison with customer representatives for escalations, and support local field operations with maintenance activities Team Leadership & Mentorship * Support and mentor the NOC support team in daily operations by effectively communicating expectations and driving accountability * Act as a lead to guide training and development activities for the NOC team * Partner closely with the Director of Service Delivery on areas of focus for the team * Manage performance to achieve expected results, and exemplify and promote BeyondReach values Process, Reporting & Continuous Improvement * Drive maintenance and improvements of standard operating procedures (SOPs) * Monitor and report on SLA performance status and any incident trends * Identify opportunities for process improvements and automation to enhance the NOC * Track day-to-day incident management of issues through the trouble ticket system * Maintain familiarity with all products and services offered, and build relationships across functional teams to serve as a technical resource for the entire team * Develop and maintain strong relationships with customers by making their needs a primary focus * Generate creative solutions and approaches to issues and organizational processes Administrative & On-Call Responsibilities * Respond to telephone calls, emails, and tickets with professionalism and courtesy within established response guidelines * Responsible for entering time and expenses in BeyondReach systems as they occur and submitting them for approval by the designated deadline * Actively demonstrate reliability by maintaining a consistent work schedule * Required to carry 24x7 on-call responsibilities on a rotating basis, including weekends and holidays * Must be able to perform the role while following client guidelines for access and safety protocols at client job sites * Perform other duties as assigned ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Should Tech Managers Be Developers First? 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