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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Ac & T Co Inc - **Location:** Hagerstown, MD, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Software Applications, Cyber Security, Computer Programming, Computer Networks, Hyper-V, Internet Security, Network Troubleshooting, Microsoft SQL Server, Microsoft SharePoint, Software Engineering, Internet Protocol Telephony, Macros, Microsoft InTune, Vba Programming Language - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4777f92f497eadf3 ## About the Role * Proficiency in Windows-based operating systems (Windows 10/11), iOS, and Android * Knowledge of Microsoft 365 products, SharePoint, Active Directory, Group Policy, Entra ID, Intune and related applications * Familiarity with Windows Server 2016, 2019, 2022 & 2025 and SQL Server * Experience with Scale Computing or Hyper-V is a plus * Relevant certifications such as A+, Security+, Network+ or Fundamentals are preferred * Knowledge of LAN/WAN Networking concepts required * Knowledge of MS Excel Macros, VBA and MS SQL programming helpful * Experience in Sage Applications, Point-of-Rental, AWE ESys, PetroSoft is beneficial * Experience with VoIP phone systems is beneficial * An accounting background is helpful but not required * Ability to quickly learn and adapt to multiple software applications * Strong understanding of internet security and data privacy principles * Ability to maintain confidentiality and handle sensitive company information * Effective verbal and written communication skills * Strong interpersonal and customer service skills * Proficient with troubleshooting hardware/software issues * Creative problem-solving ability and a willingness to think outside the box, * IT: 3 years (required) If you are a motivated IT professional with a passion for troubleshooting and a commitment to delivering excellent technical support, we encourage you to apply! ## Description We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role., * Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support * Analyze and document reported production outages/issues, assessing their severity and impact * Manage users and groups in Active Directory while adhering to information security protocols * Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage * Install, maintain, upgrade, and repair company hardware and software applications * Organize and schedule system upgrades and maintenance as required * Research and recommend modern technologies to improve business operations * Work both independently and as part of a team to resolve technical challenges * Participate in on-call support as needed * Perform additional duties as assigned by management ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Modularity: Let's dig deeper](https://www.wearedevelopers.com/videos/1200-modularity-let-s-dig-deeper) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)