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# Instant Support Technician (Tier 1 Tech)

- **Company:** Linktech Incorporated
- **Location:** Rapid City, SD, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Monitoring of Systems, Remote Access Technology, CompTIA Strata - PC Hardware Technology Engineer, User Accounts
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3b947b6abb631598

## About the Role

This position is ideal for individuals who have a genuine interest in technology, are excellent communicators, and thrive in a structured, high-paced environment. Prior IT support experience is a plus, but not required., * Strong interest in technology and learning

 * Excellent verbal and written communication skills
 * Ability to stay organized, focused, and calm under pressure
 * Strong attention to detail, especially when documenting tickets and client interactions
 * Comfortable working in a team environment and following established workflows, Experience in a help desk or technical support role

Familiarity with productivity platforms (e.g., Microsoft 365)

Exposure to remote access or monitoring systems

Entry-level certifications (CompTIA A+, Microsoft 365 Fundamentals, etc.)

## Description

LinkTech is seeking a reliable, fast-thinking Instant Support Technician to join our front-line support team. This role is responsible for handling real-time technical issues, following documented procedures, and ensuring that all tickets are properly resolved or escalated by end-of-day to support our after-hours team., * Respond to client-reported issues and alerts across productivity tools, email systems, MFA, and user accounts

 * Troubleshoot desktop and laptop hardware and software problems
 * Support peripherals such as printers and VoIP phones
 * Use internal systems to monitor device health, remote into endpoints, manage tickets, and document work
 * Escalate issues to higher-tier support when outside Tier 1 scope, with clear documentation and proper context
 * Communicate clearly and empathetically with clients via phone, email, and chat
 * Follow standard operating procedures and assist with identifying gaps in documentation
 * Ensure all assigned work is resolved or transitioned before end-of-day to maintain smooth after-hours operations


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