> Markdown version of [/jobs/ext/1348816-it-analyst-helpdesk](https://www.wearedevelopers.com/jobs/ext/1348816-it-analyst-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst- Helpdesk - **Company:** Quanta Services - **Location:** Heber City, UT, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), Microsoft Windows, Active Directory, Apple IOS, Software Applications, Business Software, Control Objectives for Information and Related Technology (COBIT), Protocol Stack, Desktop Computing, Issue Tracking Systems, Internet Protocol, Microsoft Office, NT File System (NTFS), Windows PowerShell, Remote Infrastructure Management, Remote Service Software, Server Administration, Software Troubleshooting, Microsoft InTune, Computer Equipment, Information Technology - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a2c486b74a2f8ff8 ## About the Role * Understanding of contractual/regulatory compliance requirements * Understanding of Risk Management Frameworks such as NIST 800-53, ISO 27001, COBIT etc. * Demonstrated knowledge of the operating systems - Windows * Demonstrated knowledge of IP Networking, Active Directory, Exchange, and Intune. * Demonstrated knowledge of NTFS permissions and least privilege practices * Demonstrated knowledge of Microsoft Office desktop applications * knowledge of PowerShell, SSH, and remote management. * Self-starter who can work independently while supporting the needs of the team. * Excellent oral and written communication skills * Strong decision-making and organizational skills * Comfortable interacting with all levels of management * Installing and maintaining conference room equipment, * High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred * 1-2 years of experience in a help desk or technical support role * Working knowledge of Windows operating systems, Microsoft 365, and common business applications * Familiarity with Active Directory, ticketing systems, and remote support tools * Strong troubleshooting and problem-solving skills * Excellent communication and customer service skills * Ability to prioritize and manage multiple requests in a fast-paced environment Physical Demands * The Information Technology Specialist will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. * Lifting of computer equipment, supplies, and heavy equipment. * Some short-term travel will be required. * Some after-hours support may be required. ## Description Summit Line Construction is looking for a qualified and energetic individual to join our I.T. Department at our Heber, Utah location, who will be a complement to the company and its culture. This role is to provide tier 1 technical support to employees, ensuring timely resolution of hardware, software, and connectivity issues. Qualified persons to be considered will have great I.T. related troubleshooting skills specifically with Windows 11, Microsoft Office, Network Stack, Server Administration, Printers, and Apple IOS and Android mobile devices; being able to effectively balance speed and quality of work while multi-tasking, able to maintain good composure in stressful situations, be an effective, honest, a respectful communicator, and be diligent in the planning and execution of tasks., * Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed. * Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications. * Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request. * Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework. * Participate in the effective operations of the Information Technology (IT) Department. * Provide technical support for connectivity of systems/network requirements, and other shared services. * Maintain current and accurate inventory of technology hardware, software, and resources. * Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures. * Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required. * Assist with monitoring and enforcement of security policies with all technology. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [gRPC Load Balancing Deep Dive](https://www.wearedevelopers.com/videos/1576-grpc-load-balancing-deep-dive) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)