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# Remote Help Desk Specialist

- **Company:** Qureos Inc
- **Location:** Houston, TX, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, System Configuration, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Remote Desktop Services, Zendesk, Servicenow
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4214f4709d9b431a

## About the Role

We are looking for a Remote Help Desk Specialist to provide technical support to employees or customers. The ideal candidate should possess advanced knowledge of computer systems, excellent diagnostic and communication skills, and the ability to troubleshoot issues efficiently., * High school diploma or equivalent; IT degree preferred.

 * 1-3 years of IT help desk experience.
 * Knowledge of Windows, macOS, Microsoft 365, and basic networking.
 * Experience with ticketing systems (e.g., ServiceNow, Zendesk).

Preferred Qualifications:

 * IT certifications (e.g., CompTIA A+, Google IT Support).
 * Familiarity with remote desktop tools and Active Directory.

Key Skills:

 * Technical troubleshooting, customer service, communication, time management, and attention to detail.

## Description

* Respond to support requests via various communication channels.
 * Troubleshoot hardware, software, and network issues.
 * Assist with password resets and system configurations.
 * Document incidents and escalate complex issues as needed.
 * Maintain knowledge of company systems and contribute to documentation.


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