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# System Administrator (Tier 2 Technician)

- **Company:** Linktech Incorporated
- **Location:** Rapid City, SD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** VoIP, Network Administration
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=83dbcb2e69afe941

## About the Role

* Minimum 3 years of experience in a similar role
 * Excellent problem solving and critical thinking skills
 * Highly Organized and Self-Motivated
 * Sense of urgency
 * Detail-oriented
 * Ability to work in a fast-paced environment
 * Possess excellent interpersonal and customer service skills
 * Strong written and verbal communication skills

## Description

* Manage and resolve escalated tickets from Tier 1 within SLA timelines.
 * Perform onsite and remote network administration tasks.
 * Maintain and troubleshoot MSP management systems (ConnectWise, NinjaOne, ITGlue).
 * Provide technical support for operating systems, applications and hardware issues.
 * Document solutions and create/update knowledge base articles to reduce further escalations.
 * Assist in implementing technology solutions, including VoIP, video conferencing and security tools.
 * Train Tier 1 staff and other stakeholders on technical processes.
 * Perform light scripting and automation for routine tasks.
 * Communicate clearly with clients of various businesses through phone, email, chat and in-person; maintain an empathetic approach.


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