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# Desktop/ MAC Support Technician

- **Company:** TechOne IT LLC
- **Location:** Irvine, CA, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** IEEE 802.1X, Active Directory, Apple Mac Systems, JIRA, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), System Center Configuration Manager, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wide Area Networks, Wi-Fi Technology, Office365, Software Troubleshooting, Microsoft InTune, Information Technology, Casper Suite, Gsuite, Servicenow
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1f2d33b89fd4ec15

## About the Role

· 3-5+ years as a Desktop Support Technician

· Experience supporting 300-500+ user environments

· 2+ years hardware troubleshooting in manufacturing

· 2+ years Active Directory maintenance

· Experience supporting executives and VIPs

· Hands-on support for Windows 10/11 and macOS

Skills & Certifications

· CompTIA A+ or MCDST preferred

· Bachelor's degree in a technical discipline required

· Strong analytical and problem-solving skills

· Excellent communication and customer service skills

· Adaptability and willingness to learn evolving technologies

Technical Skills

· OS: Windows 10/11, macOS, basic Linux

· Suites: O365, SharePoint, G Suite, Exchange

· Endpoint tools: Intune, JAMF, SCCM, Ninja One

· Identity: AD, Azure AD

· Networking: TCP/IP, DNS, DHCP, VPN, 802.1x

· Ticketing: ServiceNow, Jira Service Management

· Hardware: PC/Mac, mobile devices, peripherals.

Pay: $23.00 - $24.00 per hour

Application Question(s):

 * How many years of experience do you have in Hardware & Software troubleshooting?
 * How many years of experience do you have with JAMF?

## Description

The Desktop Support Technician provides high-level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.

Essential Duties

· Resolve Service Desk incidents and requests within SLA

· Provide face-to-face and virtual end user support

· Deploy systems, equipment, applications, and updates

· Troubleshoot WAN/LAN/Wi-Fi issues and support infrastructure projects

· Manage hardware inventory and coordinate replacements

· Support telephony, video conferencing, and breakroom equipment

· Maintain documentation and knowledge base articles

· Provide end user training as needed

· Maintain AD/Entra ID profiles, groups, and access provisioning

· Identify automation opportunities to improve support operations


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