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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NETWORK SUPPORT SPECIALIST II - 55000254 - **Company:** State of Florida - **Location:** Chipley, FL, United States - **Experience:** Expert - **Salary:** $50,522.0 - $65,382.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Artificial Intelligence, Antivirus Softwares, Software Applications, Backup Devices, Computer Networks, Databases, Learning Management Systems, Desktop Computing, Disaster Recovery, File Systems, Email Filtering, Firmware, Network Topologies, Networking Hardware, Local Area Networks, Local Security Policy, Windows Servers, Network Architecture, Server Virtualization, User Provisioning Software, Wide Area Networks, Web Applications, Diagnostic Tools, System Availability, Computer Equipment, Information Technology, Network Support, Network Server, Network Optimization - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d2cca68c9bd4a66a ## About the Role Five (5) or more years of hands on experience providing any combination of workstation hardware, software or network support OR An Associate's Degree in Computer Science, Information Technology or a closely related field and 3 years of experience as described above OR One (1) or more certifications from a network training program such as CCNA/CCDP, MCSE/MCSA, MCP-Network, Network + and 3 years of experience as described above OR A Bachelor degree in Computer Science, Information Technology or closely related field from an accredited college or university and 1 year of full time work experience in network support described as the installation, maintenance and technical support of network hardware, virtual servers, network software, backups and MS Active Directory ## Description Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration. Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available. Our Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities. Our Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free. The Work You Will Do: Network Support Specialist II / District Three / Transportation Support / Network Support The Difference You Will Make: Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. How You Will Grow: FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses. Where You Will Work: Office of Information Technology, Performs network backups and file restorations as required. Monitors backups ensuring the integrity of the data. Provides quality control reports of backup results. Maintains a secure environment and network infrastructure in accordance with all applicable policies, procedures and practices. Monitors network for security threats or unauthorized users. Analyzes security risks and develops response procedures. Ensures anti-spam and virus protection is in place. Implements, maintains, and monitors network intrusion prevention measures. Maintains security documentation as required. Performs system administration and provisioning. Controls access and authorization (creating and assigning members to the appropriate role), sets up the distribution infrastructure, and installs and configures servers. Responds to system warnings, alerts, and errors, and diagnoses and resolves system problems. Plans for high availability configurations. Follows provisioning policies to grant access to the Department's managed resources. Responds to security incidents as assigned. Captures additional event data and performs preliminary analysis to determine criticality. Escalates events if emergency response is determined necessary. Reviews and analyzes log data to determine nature and scope of incident. Uses virus, spyware, rootkit and other detection tools to determine necessary mitigation and repair. Documents all steps taken and subsequent resolutions. Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate. Performs Active Directory administration following current applicable standards and guidelines. Installs Active Directory Domain Services. Administers Active Directory by using administrative tools. Creates and manages user and service accounts. Creates and administers computer objects and accounts to join the domain. Implements and manages Group Policy infrastructure; troubleshoots policy application. Designs, configures network devices, and implements changes to the network infrastructure. Enforces system standards. Monitors network performance and adjusts network equipment as necessary to provide optimum performance. Troubleshoots network problems and outages, schedules upgrades, and collaborates with network engineers for network optimization. Generates and maintains technical documentation as assigned. Creates network topology diagrams for network segments, the routers connecting the segments, servers, gateways and other major pieces of networking hardware. Documents server names, roles, and addresses. Documents changes such as application installations and modified security settings as required. Performs user provisioning to ensure access to authorized resources and applications. Sets up user computer network access and email accounts as requested. Gives users access to systems, network applications and databases based on a unique user identity. Deactivates user objects and attributes when requested. Plans, organizes, manages and tracks projects. Develops the project plan and schedule. Supports and informs project stakeholders and team. Identifies and mitigates project risks and conflicts. Tracks project progress and goals achieved. Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. The Successful Candidate will have the following required Knowledge, Skills, and Abilities: Knowledge of: Microsoft Windows Server operating systems, including printing, file systems, process monitoring, support techniques and diagnostic tools and software Computer software, hardware, and firmware relative to servers, personal computers, local area network/wide area network environments phone systems Skills in: Installing and providing technical support for software applications and operating systems Installing and testing computer hardware Ability to: Perform network backups and coordinate disaster recovery efforts Plan, organize and track projects Work independently Communicate effectively both verbally and in writing Stay focused Research information; ability to make quick decisions, solve problems, remain flexible, and keep a positive attitude Read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to network and security standards Develop and maintain technical documentation for supported systems Provide excellent customer service ## Related Videos - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [ Project Fugu: Progressive Web Apps, Superpowered](https://www.wearedevelopers.com/videos/290-project-fugu-progressive-web-apps-superpowered) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)