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# Support Engineer

- **Company:** Appsflyer Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $110,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Data Analysis, Apple IOS, Big Data, Mobile Application Development, Database Queries, Large Language Models, Virtual Agents
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fd0adc5ca2d8f1e9

## About the Role

We're looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we're successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer's R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development.

Please submit your CV in English., * Passion for solving customer issues in a fast-paced environment

 * 2+ years of experience with technical support / QA / data analysis/development/ technical account management
 * Experience in SQL querying and analyzing data
 * Knowledge of at least one programming language
 * Business Proficiency in English
 * Ability to handle communications between clients, internal business teams and engineering teams
 * Ability to learn new technologies quickly
 * Ability to multitasking and work independently
 * Structured and process-oriented, * Web/Mobile marketing and/or digital advertising experience
 * Mobile development / testing (iOS, Android) experience
 * Familiar with Big data technologies
 * Familiar with working with different APIs
 * Experienced in LLM and AI Agent

## Description

* Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
 * Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
 * Work with AppsFlyer's R&D and product teams on escalations and product enhancement requests.
 * Enrich our client Knowledge Base with relevant technical information.
 * Create and lead support improvement processes across the company.
 * Provide product feedback and insights to the business and R&D teams.
 * Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
 * Being a technical poc for select VIP customers, working closely with the sales and business teams.


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