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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Machine Learning Engineer - **Company:** ServiceNow - **Location:** San Diego, CA, United States - **Salary:** $139,700.0 - $216,500.0 - **Contract:** Permanent contract - **Skills:** Text Processing, Information Retrieval, Machine Learning, Question Answering, Natural Language Understanding, Servicenow - **Published:** July 19, 2026 - **Apply:** https://www.dice.com/job-detail/78b65068-40ce-4ea6-b5aa-54593f804c3f ## About the Role * First-hand experience in traditional information retrieval techniques, or machine learning based ranking models * Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality * Background in text processing, information retrieval, natural language understanding, or machine learning ## Description We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users' tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users' requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity. We're building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions. * Craft new ranking features and optimizing existing ones to enhance relevance metrics * Develop algorithm framework to support diversified ranking features * Design platform and tooling to enable parallel ranking experiments * Develop metrics to evaluate ranking performance, We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2026 Fortune Media IP Limited. All rights reserved. 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