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# Desktop Support Technician

- **Company:** Iron Service Global Inc
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Android Software Development, Macintosh Computers, Backup Devices, System Configuration, Data Centers, System Center Configuration Manager, Office Suite, Tape Libraries, CompTIA Strata - PC Hardware Technology Engineer, Data Logging, Peripherals, Hardware Infrastructure
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e8cba5101896e908

## About the Role

* Must have experience of using a call logging system.
 * Must have good working knowledge of Windows 7/10 and related Office applications.
 * Support experience of MACs would be beneficial
 * Knowledge of mobile devices, in particular Androids and iPhones
 * Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
 * Familiarity with Microsoft SCCM.
 * Ability to replace defective parts, as identified by CLIENT.
 * Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
 * Excellent communications are mandatory in English and Local language, * Ticketing tool: 2 years (Required)
 * Desktop support: 2 years (Required)
 * Windows: 2 years (Required)
 * Active Directory: 2 years (Required)
 * End User Support: 2 years (Required)

## Description

* Provide on-site and desk-side support services to end users.
 * Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
 * Complete incidents and requests within SLA in a pressurized environment.
 * Build, configure, and troubleshoot Install "Gold" image on customer PC and laptop applications and hardware components.
 * Ensure tickets are updated on a daily basis.
 * Support meeting room environments and video conferencing.
 * Support printers, scanners, and other peripherals.
 * Support mobile devices, such as iPads, iPhones, and Android devices.
 * End-user data backup and restoration when required in the course of a service incident.
 * Smart hands support for data center equipment as per required SLA (in specified locations)
 * As directed by CLIENT Tech support will assist in troubleshooting the data center devices
 * Replace defective component cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
 * Import /Export tapes to the tape libraries as advised by CLIENT tech support.


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