> Markdown version of [/jobs/ext/1349812-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1349812-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Netrix, LLC - **Location:** Newark, NJ, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Backup Devices, Dynamic Host Configuration Protocol, Domain Name System (DNS), File System Permissions, IP Addressing, Local Area Networks, Network Troubleshooting, Windows Search, Print Servers, TCP/IP, Virtual Local Area Networks, Wireless Access Point, ServiceNow IT Service Management, Office365, Gsuite - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=82724befcea16019 ## About the Role The position requires strong resource and time management skills. Individual must be self-motivated, detailed and process oriented, possess strong verbal and written communication skills, excellent customer service skills, and have solid problem solving/trouble-shooting abilities., * Bachelor's degree in IT, Engineering, or equivalent hands-on work experience. * Work experience must include supporting local area network connected devices or any equivalent combination of education and experience. * Apple Mac hands-on experience a plus Proficient with the most recent Microsoft Windows operating system. * Proficient with the Microsoft Office365 Suite of products * Proficiency with Microsoft Active Directory, DNS, DHCP, Print and File Permissions * Proficient with Google Chromebook product a plus Google Workspace Admin Management a plus * Understanding of IP addressing and network troubleshooting * Must be able to work independently onsite at customer locations * Presents a tidy and professional physical appearance to customers and colleagues in a way the represents Netrix well, especially at a customer site. * Ability to work onsite at customer locations 5 days per week or rotate across multiple client sites located in Newark, NJ Zip Code: 07102 * Willingness to travel within and outside the region. (potential 10% - 15% travel) ## Description * Cultivate close working relationship with assigned clients point of contacts and user base. * Excellent written and verbal communication skills. * Responsible for incident closures and daily time entries using ServiceNow ticketing system. * Responsible for daily end-of-day email to client point of contact. * Supporting and troubleshooting on premise laptop environment including but not limited to workstation imaging and support of Microsoft Windows desktop operating systems. * Supporting and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switching, and wireless protocols. * Supporting and troubleshooting on-premises networks (VLAN configurations a plus). * Supporting and troubleshooting multi-site Active Directory environments. * Supporting and troubleshooting backup solutions both onsite and remote. Implementing, supporting, and troubleshooting printers and print servers. * Execute yearly projects when school is not in session, including but not limited to switch and access point replacements, school relocations, new school setups, mass laptop/Chromebook replacements. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)