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# Strada Assist Application Support

- **Company:** Strada Global
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Analysis, Software Applications, SQL Databases
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4eb89acc5df266fa

## About the Role

Infrastructure Administration: Strong skills in integrating networking, systems, and monitoring solutions, along with general IT maintenance skills.
Technical Support: Proven ability to support software and application technical problems.
Experience with Windows.
Experience with SQL.

Personal Skills

Communication: Excellent verbal and written communication skills in English.
Quality and Deadlines: High accuracy in terms of quality and adherence to deadlines.
Organization: Ability to organize work and prioritize tasks to meet deadlines with minimal supervision.
Autonomy: Ability to work independently while maintaining a strong commitment to the team and customer.
Analytical Skills: Strong analytical, problem-solving, and organizational skills.
Proactivity: Be proactive, dynamic, and flexible.
There could also be more responsibilities related to the role.

## Description

This role will be responsible for processing, analysing, researching, validating, and supporting tasks related to the Strada Assist ticketing tool for the client's employees, in accordance with the client's service level agreements (SLAs). It also includes the support needed for the modules of Strada Portal and Strada Core., Technical Support: Provide in-house technical support for Strada Assist, Strada Portal, Strada Core or any other application under the team scope.
Analyse, prioritize, and resolve faults to completion.
Resolve tickets in accordance with SLAs and escalation procedures.
Issue Resolution: Diagnose and resolve software application issues following established procedures and methodologies.
Problem Analysis: Understand and analyse problems, proposing resolution paths.
Documentation: Ensure accurate and up-to-date documentation is maintained.
Continuous Learning: Stay informed about the latest technology trends beyond internal training., Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.
Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.


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