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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DSHS FTAA IT Customer Support Entry - **Company:** State of Washington - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $64,248.0 - $86,436.0 - **Contract:** Permanent contract - **Skills:** Access Network, Adobe Acrobat, Active Directory, Data Analysis, Business Software, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Visio, Network Administration, Remote Access Technology, Software Tools, Sharepoint Document Library, Peripherals, Computer Equipment, Information Technology, User Accounts - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2904d16716f7b133 ## About the Role Professionals with an associate's degree in computer information systems (CIS), help desk administration, computer technical support or network administration or related field. And One (1) or more years of experience in information technology (IT) related activities such as installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, desktop hardware, or software products. Or Three (3) or more years of experience in information technology (IT) related activities such as installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, desktop hardware, or software products. ## Description Apply to join our team in either our Federal Way, Tumwater, or Spokane, WA locations as an IT Customer Support - Entry supporting the Division of Disability Determination Services (DDDS) within the Finance, Technology, and Analytics Administration (FTAA) and the Division of Information Technology (DIT). In this role, you'll provide tier-1 and tier-2 technical assistance across the federal SSA network, working closely with the DDDS IT Supervisor, IT Manager, and the broader DDDS IT Team. You'll troubleshoot and resolve technical issues, install and configure workstations and peripherals, support mobile devices, manage user access, ensure printing and wireless connectivity, maintain VPN and State network access, and assist with critical internal and external DDDS applications. Unresolved issues will be documented and escalated appropriately. You will also maintain the DDDS IT document library, ensuring that technical guides, instructions, and policies remain accurate, current, and accessible to staff and IT colleagues., * Diagnose and restore technical issues for PCs, mobile devices, business applications, access control devices, printers, and multifunction devices using remote tools. * Maintain efficient DDDS systems by applying knowledge of DDDS applications to minimize downtime. * Provide technical consultation to DDDS operational staff on system functionality and troubleshooting. * Resolve hardware and software conflicts caused by newly deployed DDDS technology. * Utilize software tools such as MS Visio, Adobe Acrobat, and MS Active Directory to support IT operations. * Test systems and applications for errors and provide quality assurance feedback. * Coordinate statewide outages for mission-critical servers and network devices with internal and external IT partners. * Manage third-party application accounts and facilitate user access to systems such as Barcode, ORION, AVD, and SAW. * Support remote access for teleworkers and off-site staff using AVD, VPN, and other secure tools. * Escalate complex issues to tier-3 specialists according to established procedures. * Coordinate fixes for critical failures by engaging subject matter experts, notifying stakeholders, and supporting mitigation strategies. * Monitor and document customer support while maintaining communication with key personnel on system statuses. * Maintain DDDS computer systems across state and federal networks to ensure staff productivity in determining SSA disability eligibility. * Develop and update documentation including resource materials, how-to guides, and clear end-user instructions. * Create and manage user accounts following SSA security policies, least-privilege principles, and state network requirements. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)