> Markdown version of [/jobs/ext/1351576-it-service-desk-agent-it-support-help-desk](https://www.wearedevelopers.com/jobs/ext/1351576-it-service-desk-agent-it-support-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# IT Service Desk Agent / IT Support (Help Desk)

- **Company:** Intreal Solutions
- **Location:** Hamburg, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Operating Systems
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.de/details/5623245513

## About the Role

* Abgeschlossene IT-Berufsausbildung (z. B. Fachinformatiker:in) oder eine vergleichbare Qualifikation
 * Erfahrung im qualifizierten Service Desk / 1st-Level-Support
 * Ausgeprägte Service- und Kundenorientierung sowie ein professionelles Auftreten
 * Kommunikationsstärke und Teamgeist - auch, wenn es mal "brennt"
 * Eigeninitiative und eine strukturierte, verantwortungsbewusste Arbeitsweise
 * Sicherer Umgang mit aktuellen Microsoft-Betriebssystemen, mobiler und stationärer Hardware sowie moderner Standardsoftware
 * Routine im Arbeiten mit Ticketsystemen (Dokumentation, Priorisierung, SLA-orientiertes Vorgehen)
 * Gute Deutschkenntnisse in Wort und Schrift
 * ITIL-Zertifizierung ist wünschenswert (oder Bereitschaft, diese zu erwerben)



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