> Markdown version of [/jobs/ext/1351596-it-support-engineer-all-genders-fur-unified-communications](https://www.wearedevelopers.com/jobs/ext/1351596-it-support-engineer-all-genders-fur-unified-communications). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# IT-Support Engineer (all genders) für Unified Communications

- **Company:** Starface GmbH
- **Location:** Karlsruhe, Germany
- **Contract:** Permanent contract
- **Skills:** JIRA, VoIP, Computer Literacy, Linux, Remote Infrastructure Management
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.de/details/5803054680

## About the Role

* Ausbildung im Bereich IT/Telekommunikation oder entsprechende Berufserfahrung
 * Erste Erfahrungen im technischen Kundensupport
 * Netzwerkkenntnisse sowie idealerweise Linux-Erfahrung
 * Freude an der Kommunikation und lösungsorientierter Arbeitsweise
 * ausgeprägter Servicegedanken
 * Sehr gute Deutschkenntnisse (mündlich/schriftlich)

## Description

* Unterstützung unserer Partner durch Mail, Telefon und Fernwartung
 * Analyse und Bearbeitung spannender technischer Herausforderungen rund um STARFACE UC-Produkte (VoIP, Linux, Netzwerk, VM)
 * Fehleranalyse, -reproduktion und -dokumentation in enger Zusammenarbeit mit Entwicklung, QA und 3rd Level
 * Bearbeitung von Tickets mit Jira
 * Wissensaustausch mit unseren Partnern durch Workshops und Vorträge


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