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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Assistant - **Company:** Barr Ellison Law - **Location:** Cambridge, UK - **Salary:** £25,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Cyber Security, System Configuration, Desktop Computing, Document Management Systems, Monitoring of Systems, Network Troubleshooting, Cloud Services, Software Project Management, Peripherals, AI Platforms, Information Technology, Laptops, Network Server, User Administration, User Accounts - **Published:** May 17, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=bdfdaf6018785b98 ## About the Role Do you have experience in Technical support?, Do you have a High school diploma or GED?, Essential: * Basic understanding of IT systems, networks, and troubleshooting * Familiarity with Microsoft 365 and Windows * Strong problem-solving skills and attention to detail * Excellent communication skills, with the ability to support non-technical users * Ability to prioritise workload Desirable: * Knowledge of case management and/or document management systems * Awareness of cybersecurity best practices * Relevant IT qualification or working towards one Personal Attributes * Professional and client-focused approach * Discreet and able to handle confidential information * Proactive and willing to learn * Strong organisational skills and reliability, * A-Level or equivalent (required) ## Description The IT Assistant will provide day-to-day technical support to the IT Director and wider firm, ensuring the smooth operation of IT systems and services. This role is critical in maintaining high standards of system performance, security, and user support within a professional legal environment., Technical Support * Provide first-line support to staff for hardware, software, and network issues * Troubleshoot and resolve IT problems in a timely and professional manner * Assist with the setting up user accounts, workstations and access permissions Systems & Infrastructure * Support the maintenance of IT systems, including servers, networks, and cloud services * Monitor system performance and escalate issues to the IT Director where necessary User Administration * Manage user accounts in applications such as Microsoft 365 and practice management systems * Ensure appropriate access controls are maintained in line with firm policies Hardware & Software Management * Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals * Assist with software installations Cybersecurity & Compliance * Support implementation of IT security policies and procedures * Assist with monitoring for security risks and maintaining compliance with legal and regulatory requirements (e.g. GDPR, SRA guidance) Project Support * Assist the IT Director with IT projects such as upgrades, migrations, and new software * Help document the processes, procedures, and system configurations Documentation & Administration * Maintain accurate IT documentation and asset registers AI * Assist in exploring and developing AI platforms and systems * Be involved in basic training on using AI and rolling out any adopted platforms Training * Provide in house training at team meetings and to new starters ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [This App Reached 10,000 Users in One Week. 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