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# Mitarbeiter User Helpdesk

- **Company:** HABA FAMILYGROUP
- **Location:** Bad Rodach, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.de/details/5629008572

## About the Role

* Aus- bzw. Weiterbildung zum Callcenter-Agent oder vergleichbare Ausbildung
 * abgeschlossene Berufsausbildung als Fachinformatiker oder ähnliche Qualifikation in der IT
 * technisches Verständnis und gute PC-Kenntnisse im Windows und Office-Umfeld
 * wünschenswert sind Erfahrung im IT-Support mit entsprechenden Tickettool
 * ausgeprägte Kommunikationsfähigkeit und Serviceorientierung
 * Belastbarkeit und Termintreue

## Description

* Betreuung unserer User in allen relevanten IT-Fragen
 * Fehleranalyse und -behebung
 * Dokumentation der Störung und Weitergabe an den nachgelagerten Support
 * Installation und Konfiguration von Hard- und Software
 * Übernahme First Level Support


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