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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician I - **Company:** Norristown Area School District - **Location:** Norristown, PA, United States - **Experience:** Starter - **Contract:** Temporary contract - **Skills:** Antivirus Softwares, Software Applications, Computer Maintenance, Computer Programming, Computer Literacy, Desktop Computing, Software Deployment, Computer Networking Systems, Enterprise Software Applications, Computer Equipment, Information Technology - **Published:** July 20, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5841050?domainName= ## About the Role * Associates Degree in Computer Science preferred * Equivalent combination of training or experience as determined acceptable by Human Resources * Knowledge of computer and network system operations including software and hardware maintenance and installation * Ability to troubleshoot problems with computer equipment and software applications * Knowledge of basic accounting principles and record keeping * Ability to communicate effectively and professionally with district staff including conducting training sessions * Ability to write routine reports and correspondence * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals * Strong organizational skills and strategic planning skills, pro-social collaboration, communication and planning skills, and technology skills. * Ability to be flexible, self-directed, and motivated. * Ability to work well in a multi-ethnic and multi-cultural environment with staff and students. * Ability to do job responsibilities with minimal supervision and ability to schedule time to meet deadlines. * Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI. * Bilingual Spanish preferred ## Description Effective immediately a position exists for a Help Desk Technician I within the Norristown Area School district located at the Administration building. The Help Desk Technician I is responsible for providing both telephone and on-site support for all District end-users, effectively communicating the non-technical users, isolating nature and source of problems and referring information to other technology specialists as necessary. Additional responsibilities include maintaining all aspects of computer usage: set-up, cleaning, simple repairs, installing software and maintaining computer lab and classroom computers., * Tests and implements new hardware and software technologies * Creates Custom Programming Solutions for workflow efficiency * Develops and maintains Enterprise Level Deployment Systems * Maintains user login profiles and policies * Installs operating systems software updates, virus protection and computer hardware * Installs instructional software on teacher and student computers * Installs and upgrades computer hardware * Performs maintenance on hardware and network systems * Configures computers and printers for network use * Responds to requests for technical assistance and trouble shoots user questions and problems * Identifies, researches and resolves problems * Instructs staff on commonly used software packages * Trains staff on District equipment and software packages * Travels to various District facilities to fulfill work orders * Performs other job related duties as assigned. ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Go's Concurrency and Parallelism Inside Containers](https://www.wearedevelopers.com/videos/100058-go-s-concurrency-and-parallelism-inside-containers) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)