> Markdown version of [/jobs/ext/1353367-it-support-engineer-ii](https://www.wearedevelopers.com/jobs/ext/1353367-it-support-engineer-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer II - **Company:** Spring Health - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $112,008.0 - $141,066.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, Bash Shell, Identity and Access Management, Information Technology Operations, Python (Programming Language), Network Troubleshooting, Windows PowerShell, User Provisioning Software, Scripting, Okta, Zapier, Os Ticket, Slack, Network Support, Atlassian Tools, No-code Tools, Low-code, Casper Suite, Nintex, Gsuite, GPT - **Published:** July 20, 2026 - **Apply:** https://www.dice.com/job-detail/291a2693-ed41-4209-ada8-775b4bd8184f ## About the Role * 4-7+ years of experience in IT support, IT operations, or end-user support engineering * Demonstrated fluency with AI tools (e.g., ChatGPT, Claude, Gemini) to increase speed, quality, and efficiency in day-to-day troubleshooting, documentation, and process improvement * Strong, hands-on expertise with A/V systems and conference room technology * Strong working knowledge of MDM platforms (JAMF or comparable) * Hands-on experience with IAM/identity platforms such as Okta, including employee onboarding/offboarding and access reviews * Experience building automations using low-code/no-code tools such as Zapier, n8n, or Okta Workflows * Strong working knowledge of MacOS, Windows OS, iOS, and Android OS * Experience managing hardware asset lifecycles, including procurement and vendor coordination * Proven experience supporting executive/C-suite stakeholders with tact and responsiveness * Proactive approach to project management and process improvement * Strong working knowledge of Google Workspace, Slack, Zoom, and Atlassian products Nice to have: * Jamf 100 & Jamf 200 certifications * Experience supporting a hybrid or multi-office environment * Familiarity with ITIL frameworks or formal ticketing/service management practices * Basic knowledge of scripting languages (e.g., Python, Bash, PowerShell) * Prior experience in a fast-growth or high-ambiguity environment * Localized network support experience * Experience in a highly regulated HIPAA environment ## Description Reporting to the Associate Director, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and IT automation initiatives, while providing white-glove support to executive leadership. This is a full-time position based onsite 5 days per week at our NYC Office. Occasional travel may be required for team on-sites or satellite office support. What you'll do: * Own end-to-end A/V setup, maintenance, and troubleshooting for all conference rooms and event spaces, serving as the go-to expert for A/V systems and ensuring a seamless in-person and hybrid meeting experience for employees and leadership * Manage the full employee lifecycle from an IT perspective, including onboarding and offboarding, access provisioning, and account deprovisioning across core systems * Support asset management in collaboration with the team, including tracking, deployment, and quarterly inventory audits to maintain accurate hardware records * Maintain proficiency with MDM solutions (JAMF or comparable) to troubleshoot technical issues and improve day-to-day quality of life for employees * Build and maintain automations using low-code/no-code tools (e.g., Zapier, n8n, Okta Workflows) to streamline recurring IT processes and reduce manual ticket volume * Help manage hardware lifecycle * Provide white-glove and highly responsive IT support to executive leadership, anticipating needs and minimizing disruption * Serve as an escalation point for Tier I & II support, providing advanced troubleshooting for complex hardware, software, and network issues * Develop and maintain SOPs and knowledge base articles to document IT support workflows and best practices * Proactively identify recurring issues and inefficiencies, and propose scalable process or automation improvements to reduce support burden What success looks like: * A/V uptime and meeting readiness: conference rooms are operational and incident-free for scheduled meetings * Onboarding and offboarding requests completed accurately and within defined turnaround windows * Asset inventory accuracy, verified through regular audits * Reduction in manual/repetitive ticket volume through automation initiatives * Executive support satisfaction, measured through direct feedback and responsiveness to leadership requests * Ticket resolution times consistently meet or exceed defined SLA targets ## Related Videos - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)