> Markdown version of [/jobs/ext/1353555-patient-support-manager-great-lakes](https://www.wearedevelopers.com/jobs/ext/1353555-patient-support-manager-great-lakes). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Patient Support Manager (Great Lakes) - **Company:** Agios Pharmaceuticals, Inc. - **Location:** Cambridge, MA, United States (Remote available) - **Experience:** Expert - **Salary:** $168,844.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Salesforce.Com, Data Analytics, Tools for Reporting - **Published:** July 20, 2026 - **Apply:** https://www.careerjet.com/job/usd74f704444a552488580523de4cc0942/eaa ## About the Role * Bachelor's degree is strongly preferred. * Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry. * Experience in private payer, Medicare Part D and Medicaid structure, systems, and reimbursement processes * Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com * Continuous improvement, problem solving and managing multiple priorities * Ability to proficiently use Microsoft Excel, Outlook, and Word * Ability to work closely and collaboratively with cross-functional departments andto interact with various internal and external stakeholders * Possess excellent oral and written communication skills * Travel up to 10-15%, * Rare, ultra-rare, or genetic disease experience * Located in the Southwest (PST or Central time zone) * Bilingual - fluent in Mandarin, Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description. ## Description Agios Pharmaceuticals is searching for a dynamic Patient Support Manager to join our growing Market Access team. We want someone who cares about this important work, and who's driven to connect to our mission of helping these patient communities. The Patient Support Manager will be responsible for providing exceptional service to patients and caregivers by offering reimbursement support, ongoing adherence support, and connecting them to relevant resources-all while building long-lasting, trusted relationships throughout their treatment journey. What you will do: * Contribute to the success of a best-in-class patient services program to support Agios' Commercial Vision Mission * Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug * Ensure close cross-functional collaboration with Agios field-based and home-office teams to ensure a One Agios, unified approach to support patient access and overall brand strategy * Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and ensure continuity of care. * Help patients make connections with other patients and serve as the "face of Agios" at patient events and ambassador programs * Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies * Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs * Apply program business rules and work instructions to deliver a uniform, consistent and sustainable service experience for patients * Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies. * Demonstrates and maintains a high level of business acumen, understands Agios' business model, and recognizes the role of the patient support manager in commercializing the business and driving initiatives to achieve company goals * Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs * Proficient in the use of Customer Relationship Management tool ## Related Videos - [Geometric deep learning for drug discovery](https://www.wearedevelopers.com/videos/264-geometric-deep-learning-for-drug-discovery) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)