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# IT Supporter

- **Company:** shoob.de
- **Location:** Stuttgart, Germany
- **Salary:** €31,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Information Technology
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.de/details/5601815564

## About the Role

* Abgeschlossene Berufsausbildung oder ein Jahr Berufserfahrung im IT-Bereich
 * Erfahrungen im 1st oder 2nd Level Support
 * Sicherer Umgang mit Windows 10 und Microsoft Office 365
 * Sehr gute Deutschkenntnisse in Wort und Schrift
 * Englischkenntnisse sind von Vorteil
 * IT-Affinität, schnelle Auffassungsgabe, Kommunikations- und Teamfähigkeit

## Description

* Professionelle Incidentannahme zu Soft- und Hardwarestörungen
 * Annahme, Überwachung und Umsetzung von Service Requests
 * Priorisierung, Klassifizierung und Dokumentation im Ticketsystem
 * Durchführung von Fehleranalysen und einleiten von Maßnahmen
 * Anbieten von Erstlösungen per Remote Support
 * Weiterleiten von Incidents oder Service Requests an nachgelagerte Einheiten
 * Erfassen, pflegen und dokumentieren der Wissensdatenbank


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