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# Italian Speaking In-Game Support Analyst

- **Company:** Patrique Mercier Recruitment By Nellie España
- **Location:** Madrid, Spain
- **Salary:** €16,000.0 - €20,000.0
- **Contract:** Permanent contract
- **Skills:** Video Game Development, Issue Tracking Systems
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Fluency in Italian and English, with strong verbal and written communication skills.
 + Prior experience in customer support, especially in the gaming industry, is preferred.
 + Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
 + An avid gamer with a deep understanding of gaming concepts and community dynamics.
 + Ability to work flexible hours, including evenings and weekends, to accommodate player needs.
 + Experience with ticketing systems and customer support tools is a plus.
 + Enthusiastic, empathetic, and committed to providing an exceptional player support experience.

## Description

Patrique Mercier Recruitment FR is excited to invite applications for the position of Italian Speaking In-Game Support Analyst. This role is specially designed for individuals who are passionate about gaming and exceptional at providing customer support. As an In-Game Support Analyst, you will play a crucial role in ensuring that Italian-speaking players have a seamless and enjoyable gaming experience by addressing their concerns and providing technical assistance.
Responsibilities

 + Provide real-time support to Italian-speaking players via in-game chat, email, and community forums.
 + Troubleshoot in-game issues and assist players with technical queries related to gameplay, accounts, and performance.
 + Document and track player issues in the support ticketing system, ensuring timely and accurate follow-up.
 + Communicate effectively with players to help them understand game mechanics, features, and updates.
 + Collaborate with the game development team to provide feedback on player experiences and recurring issues.
 + Stay informed about the latest game updates, features, and industry trends to enhance support delivery.
 + Contribute to the continuous improvement of support processes and player satisfaction initiatives.


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