> Markdown version of [/jobs/ext/1355271-customer-excellence-digital-transformation-partner](https://www.wearedevelopers.com/jobs/ext/1355271-customer-excellence-digital-transformation-partner). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Excellence & Digital Transformation Partner - **Company:** Roche - **Location:** Barcelona, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Agile Methodology, Artificial Intelligence, SAP (Applications), Workflow Management Systems - **Published:** July 20, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role environments, + Strong communication and stakeholder management skills with a customer-oriented mindset + Analytical and proactive profile with interest in process improvement and operational excellence + Curious about digital transformation, automation, AI, and new technologies applied to business processes + Comfortable working in dynamic, fast-paced environments with an agile and collaborative mindset **Technical & Digital Skills** + SAP or ERP systems experience is highly valued + Familiarity with CRM tools and Order-to-Cash processes + Advanced Excel and strong data accuracy mindset + Interest or experience in automation, digital workflows, or AI-driven solutions + Understanding of Agile methodologies and continuous improvement practices **Languages** + Fluent Spanish + Professional English + Catalan is a plus **What We Offer** At Roche, you will join an innovative and collaborative environment where operational excellence and digital transformation go ## Description Inscribirse en esta oferta At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. **The Position** As a Customer Excellence & Digital Transformation Partner, you will play a key role within our Supply Chain organization, combining operational Customer Service responsibilities with a strong focus on digital transformation and process optimization. This is a hybrid position designed for someone who enjoys both hands-on operational work and contributing to a more automated, efficient, and customer-centric future. You will manage daily Order-to-Cash activities while also helping identify opportunities to simplify processes, improve customer interactions, and support the transition from manual operations to digital-first solutions. **Key Responsibilities** + Manage customer end to end order flow: order management, invoicing, pricing discrepancies, operational incidents and collecting activities within SAP and Order-to-Cash workflows + Provide customer support through phone and email while ensuring high-quality service and timely issue resolution + Coordinate with internal stakeholders across Supply Chain, Finance, Logistics, and Commercial teams to ensure smooth operations + Identify repetitive manual activities and contribute ideas to improve efficiency through automation, digital tools, and AI solutions + Support digital transformation initiatives by helping customers adopt online ordering, automated workflows, and more agile ways of working **Who You Are** + Experience in Customer Service, Supply Chain, Billing, Order Management, or related operational ## Related Videos - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Empowering People in a Digital World: HR’s Next Big Chapter](https://www.wearedevelopers.com/videos/1813-empowering-people-in-a-digital-world-hr-s-next-big-chapter) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)