> Markdown version of [/jobs/ext/1355583-it-customer-care-support-technician-back-to-school-project](https://www.wearedevelopers.com/jobs/ext/1355583-it-customer-care-support-technician-back-to-school-project). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Customer Care Support Technician (Back-to-School Project)

- **Company:** CareerCircle
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Application Notes, Microsoft Outlook, Communications Protocols, Data Centers, Desktop Computing, Firmware, Desktop Environments, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Modbus, Network Connections, Systems Development Life Cycle, Wi-Fi Technology, Data Logging, Connectivity Problems, Tablet Computers, Software Troubleshooting, Bacnet, Laptops, Gsuite, Servicenow
- **Published:** July 20, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/bronx/9a1c4e9e-a791-487d-9266-a3bcb3952ef3

## About the Role

Writing
Tablets
Operations
Leadership
ServiceNow
Multitasking
Communication
Microsoft 365
Problem Solving
Team Leadership
Customer Service
Active Directory, * Minimum of 2 years of technical support experience, including remote and hands-on desktop support.

 * Experience supporting Windows operating systems and desktop environments.
 * Strong troubleshooting and problem-solving abilities.
 * Experience supporting Microsoft 365 (Office 365) and Google Workspace (G Suite).
 * Familiarity with Active Directory administration, including password resets and user account support.
 * Experience supporting printers, mobile devices, laptops, desktops, and peripheral equipment.
 * Knowledge of ticketing systems such as ServiceNow or similar service management platforms.
 * Strong verbal and written communication skills.
 * Proven ability to provide excellent customer service in a high-volume support environment.

Preferred Qualifications

 * Previous experience supporting higher education, K-12 schools, or academic institutions.
 * Experience supporting both Mac OS and Windows environments.
 * Familiarity with Apple devices, Windows devices, tablets, and mobile technologies.
 * Experience in walk-up support centers or campus technology support environments.
 * Working knowledge of network connectivity and wireless troubleshooting.

Required Technical Skills

 * Desktop Support
 * Windows 10 / Windows 11 Support
 * Mac OS Support
 * Microsoft 365 (Office 365)
 * Google Workspace (G Suite)
 * Active Directory
 * Password Resets
 * Hardware and Software Troubleshooting
 * Network Connectivity Support
 * Wi-Fi Troubleshooting
 * Printer Support
 * ServiceNow or Comparable Ticketing Systems
 * Mobile Device Support
 * Break/Fix Support

Soft Skills

 * Outstanding customer service skills
 * Strong interpersonal and communication abilities
 * Ability to remain professional in high-volume support environments
 * Strong organizational and multitasking skills
 * Ability to work independently and as part of a team
 * Positive attitude and willingness to help users at all technical skill levels, Leadership
Management
Positivity
Warehousing
Communication
Microsoft 365
Detail Oriented
Professionalism
Lifting Ability
Problem Solving
Desktop Support
Customer Service
Asset Management
Endpoint Devices
Technical Issues
Operating Systems
Microsoft Outlook
Technical Support
Inventory Staging
Peripheral Devices
Business Valuation
Docking (Computers)
Organizational Skills, Westbury, NY*On-Site

Triage
Modbus
BACnet
Writing
Firmware
IEC 61850
Innovation
Resilience
Data Centers
Communication
Investigation
Commissioning
Prioritization
Data Recording
Data Collection
Product Support
Vertical Market
Customer Service
Renewable Energy
Technical Issues
Quality Analysis
Technical Support
Energy Management
Application Notes
Product Management
Telecommunications
Industry Standards
Equipment Operation
Product Improvement
Electrical Equipment
Electrical Engineering
Electronic Engineering
Electric Power Systems
Technical Documentation
Training And Development
Field Service Management
Communications Protocols
Electric Power Distribution
Ethical Standards And Conduct
Continuous Improvement Process
Troubleshooting (Problem Solving)
Customer Communications Management

## Description

Google Workspace
Technical Issues
Operating Systems
Technical Support
Account Management
Business Valuation
Service Management
Full Stack Development
Multitier Architecture
Artificial Intelligence
Network Troubleshooting
Business Transformation
Troubleshooting (Problem Solving), Our client is seeking IT Customer Care Support Technicians to assist with a high-visibility Back-to-School support initiative. As students, faculty, and staff return to campus, the volume of IT support requests increases significantly, creating a need for additional technical support resources.

Working under the direction of the onsite Team Lead and Director of IT Customer Care, technicians will provide front-line support to end users, resolve technical issues, and deliver a high level of customer service during one of the busiest times of the academic year.

This project team will consist of three Tier 1 Support Technicians and one Endpoint Services Technician dedicated to supporting users and ensuring a smooth start to the school year., * Provide desktop and technical support to students, faculty, and staff.

 * Troubleshoot and resolve hardware, software, and connectivity issues.
 * Support users experiencing network and Wi-Fi connectivity problems.
 * Perform Active Directory account management, including password resets and account support.
 * Troubleshoot printer-related issues and peripheral device problems.
 * Respond to incidents and service requests through ticketing systems, email, phone, and walk-up support channels.
 * Deliver both remote and hands-on break/fix support.
 * Escalate complex issues to appropriate support teams when necessary.
 * Track and document incidents, service requests, and resolutions.
 * Maintain a customer-first approach while working in a fast-paced support environment.
 * Assist with user onboarding and technology readiness initiatives related to the campus return., Mac OS
Writing
Tablets
Operations
Leadership
ServiceNow
Multitasking
Communication
Microsoft 365
Problem Solving
Team Leadership
Customer Service
Active Directory
Higher Education
Google Workspace
Technical Issues
Operating Systems
Technical Support
Account Management
Business Valuation
Service Management
Full Stack Development
Multitier Architecture
Artificial Intelligence
Network Troubleshooting
Business Transformation
Troubleshooting (Problem Solving)
+0

Google IT Support
Desktop Support Specialist
TEKsystems

Manhasset, NY*On-Site, Artificial Intelligence
Business Transformation
Field Service Management
Hardware Troubleshooting
End-User Training And Support
Systems Development Life Cycle
Troubleshooting (Problem Solving)
+0


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