> Markdown version of [/jobs/ext/1355726-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1355726-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Leidos, Inc. - **Location:** Wharton, NJ, United States - **Experience:** Experienced - **Salary:** $72,800.0 - $81,120.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Centers, HP Service Manager Software, Hardware Infrastructure - **Published:** July 20, 2026 - **Apply:** https://www.careerjet.com/job/usdd61d75b208c14253460135190b5d1b9/eaa ## About the Role Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Picatinny Arsenal, NJ as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices. The work location for this position will be at a government site and will require the ability to: * Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders. * Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time. * Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. * Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer). * Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required., * Must be a US Citizen and possess a DoD Secret Clearance. * HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience. * Valid DoD 8570 IAT Level II: Security+ or higher Certification. * Must demonstrated expertise in IT Enterprise Operations. * Experience with Microsoft Windows OS, version 11. * Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. * Basic network troubleshooting skills. * Excellent customer service skills. * Excellent oral and written communication skills. These Qualifications Would be Nice to Have: * Organized and detail-oriented. * Strong leadership skills. * Self-motivated/ self-directing. * Strong collaboration, prioritization, and adaptability skills required. Relationship building. * Ability to manage and prioritize own work, and that of their team. * Independent decision making. * Analytical thinking; thinking out of the box. * Ability to effectively communicate with all organizational levels (SME to Senior Management). * Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.). ## Description * Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). * Ensure proper ticket-handling according to guidelines set in place. * Properly troubleshoot and resolve user computer issues including hardware and software-related concerns. * Ensure customer related tasks are completed within the timeline set. * Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components. * Assist other technicians in resolving complex issues., If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: July 14, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. 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