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# IT Support Technician / Field Service Technician

- **Company:** Elite
- **Location:** New Holland, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Network Troubleshooting, Remote Access Technology, VPN Clients, Wide Area Networks, Wi-Fi Technology, Internet Protocol Telephony, Information Technology
- **Published:** July 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0529a36acd5cde24

## About the Role

* Experience: Minimum 3-5 years of hands-on experience in IT support, desktop support, or field service.
 * Education: Associate's degree in Information Technology, Computer Science, or equivalent field experience.
 * Certifications: CompTIA A+, Network+, or Microsoft certifications (e.g., MS-900, MD-100) are preferred.
 * Technical Skills: Strong working knowledge of Windows OS, Microsoft 365, Active Directory basics, and VPN client configuration.
 * Soft Skills: Outstanding customer service, problem solving, critical thinking, and the ability to explain complex technical solutions to non-technical users.
 * Physical & Travel Requirements: Valid driver's license with a clean driving record. Must be able to climb ladders and work at elevated heights. Travel to client sites within the local Central PA region (no overnight travel).

## Description

We are seeking a highly skilled and customer-oriented IT Support / Field Service Technician to join our team. You will be responsible for resolving hardware, software, and network issues. The ideal candidate thrives in a fast-paced environment, excels at troubleshooting, and provides exceptional face-to-face support to our clients., * On-Site Support: Travel to various client sites to install, configure, and repair desktops, laptops, printers, and network peripherals.

 * Remote Support: Diagnose and resolve technical problems remotely using helpdesk ticketing software and remote access tools.
 * Network Troubleshooting: Assist in maintaining and troubleshooting LAN/WAN connectivity, VoIP systems, and Wi-Fi networks at client facilities.
 * Documentation: Document all processes, update asset inventories, and produce detailed service reports for completed jobs.


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