> Markdown version of [/jobs/ext/1355780-tech-specialist-1-helpdesk-technician-tysons-va](https://www.wearedevelopers.com/jobs/ext/1355780-tech-specialist-1-helpdesk-technician-tysons-va). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Specialist 1 (Helpdesk Technician) -Tysons, VA - **Company:** M.C. Dean, Inc. - **Location:** McLean, VA, United States - **Experience:** Expert - **Salary:** $94,400.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, Cyber Security, Firmware, Issue Tracking Systems, IP Addressing, Intrusion Detection and Prevention, Wonderware, Networking Basics, Open Systems Interconnection (OSI), Expertise in Genetec Systems, Software Engineering, Virtual Local Area Networks, Connectivity Problems, Hardware Infrastructure, Allen-Bradley Factory Automation Equipment - **Published:** July 20, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17641930?backUrl=%2Fcareer%2F17641930%2FTech-Specialist-1-Helpdesk-Technician-Tysons-Va-Virginia-Tysons ## About the Role Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a Public Trust Education/Experience: * 6+ years of experience with a High School Diploma 4+ years of experience with an Associate's * Requires reliable attendance at customer site during work hours required by customer * 6 years of experience in helpdesk, technical support, or security systems support. * Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar). * Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision). * Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs). * Ability to diagnose hardware and software issues across ESS components. * Strong communication skills and customerfocused mindset. * Ability to manage multiple tickets and prioritize effectively. Preferred Technologies: * Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator Preferred Industry Certifications: * CCST certification, Security+ certification ## Description We're seeking a detailoriented Tech Specialist 1 (Helpdesk Technician) with handson experience supporting Electronic Security Systems (ESS), including access control, video management, and related security infrastructure. This role supports both end users and field technicians, ensuring that security systems remain reliable, functional, and properly maintained., * Provide Tier 1-2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware. * Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning. * Monitor system health dashboards and alerts to identify and escalate system failures or performance issues. * Assist with user account creation, badge activation, permissions changes, and access level assignments. * Support field technicians by providing remote diagnostics, log reviews, and configuration assistance. * Document all support activities, resolutions, and system changes in the ticketing system. * Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response. * Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms. * Assist with routine system maintenance tasks, firmware updates, and configuration backups. * Contribute to the development of SOPs, troubleshooting guides, and training materials., * Exposure to computer screens for an extended period of time. * Sitting for extended periods of time. * Reach by extending hands or arms in any direction. * Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. * Listen to and understand information and ideas presented through spoken words and sentences. * Communicate information and ideas in speaking so others will understand. * Read and understand information and ideas presented in writing. * Apply general rules to specific problems to produce answers that make sense. * Identify and understand the speech of another person. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)