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# Helpdesk Technician

- **Company:** CON-TRAN CORPORATION
- **Location:** Fargo, ND, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Apple IOS, Issue Tracking Systems, Lightweight Directory Access Protocols (LDAP), Microsoft Office, Security Software, Wireless Networks, Office365, Guidewire PolicyCenter
- **Published:** July 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6fdabc1be56a346c

## About the Role

someone with excellent time management skills. You will be responsible for local IT support as well as providing support through the ticketing system for the company., · Somebody eager to jump in and help on a project if they're asked.

What is required:

· Strong communication skills

· Ability to manage time well and organize themselves for success

· Excellent troubleshooting and multi-tasking abilities

· Able to work in a fast-past environment

· Working knowledge of Windows 10/11, Apple iOS and Android

· Knowledge of Office 365, O365 Administration and Teams administration

· Knowledge of Active Directory, Group Policy and Directory Services/LDAP

BONUS:

· Knowledge of security technologies (Anti-Virus, Endpoint Security Software or MDM)

· Knowledge of help desk/ticketing systems, * Helpdesk: 2 years (Preferred)

## Description

· Somebody who can provide technical support for our client's hardware and application issues, such as switches, wireless networks, printers, PC's, and handheld devices

· Somebody who can process user procurement request through our dedicated channel

· You will own the onboarding of our clients with their software, hardware and OS installation, configurations, and upgrades

· Somebody to follow-up with clients and provide feedback, assigning issues through to resolution

· Maintaining client IT documentation and update/close tickets as required


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