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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Services II - Help Desk - **Company:** Courser Corp. - **Location:** Palm Springs, CA, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $71,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, JIRA, Microsoft Azure, Cyber Security, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Cloud Services, Software Deployment, TCP/IP, Virtualization Technology, Enterprise Software Applications, Cloud Platform System, Software Troubleshooting, Information Technology, Zendesk, Network Server, User Administration, Servicenow, User Accounts, Vmware - **Published:** July 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=151519c632bf8d0b ## About the Role We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives. Key Responsibilities: * Advanced Technical Support: Provide second-tier support for hardware, software, and network-related issues escalated from junior team members, ensuring timely resolution. * System Administration: Assist in the administration and management of IT systems, including servers, workstations, and cloud environments. * Troubleshooting: Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices. * User Support: Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience. * Documentation: Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference. * Mentorship: Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills. * IT Projects: Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope. * Monitoring and Maintenance: Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues. * User Account Management: Manage user accounts, permissions, and access rights within various systems and applications. * Incident Reporting: Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes. Key Qualifications: * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * 3-5 years of experience in IT support or system administration, preferably in a corporate environment. * Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications. * Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations. * Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk). * Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently. * Strong communication skills, with the ability to explain technical concepts to non-technical users. Preferred Experience: * Experience with ConnectWise * Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). * Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V). * Knowledge of IT security practices and data protection regulations. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)