> Markdown version of [/jobs/ext/1355979-operational-support-technician-0303](https://www.wearedevelopers.com/jobs/ext/1355979-operational-support-technician-0303). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # OPERATIONAL SUPPORT TECHNICIAN, 0303 - **Company:** Federal Bureau of Investigation - **Location:** Albany, NY, United States - **Experience:** Expert - **Salary:** $6,000.0 - $38,791.0 - **Contract:** Temporary to permanent - **Skills:** Information Systems, Databases, Automated Information System (AIS) - **Published:** July 20, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9041549/operational-support-technician-0303 ## About the Role * Must be a U.S. citizen * Must be able to obtain a Top Secret-SCI clearance * Some travel may be required PHYSICAL DEMANDS Work is typically sedentary. However, the position may require some walking, standing, stooping, bending, and/or carrying of items on a recurring basis. As needed, may be required to lift items up to 50 pounds., * Communication * Flexibility/Adaptability * Initiative * Problem Solving/Judgement * Customer Service, All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows: GS-6: Applicant must have a bachelor's degree. GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership. GS-8: Education may not be substituted for specialized experience at this grade level. Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States. ## Description * Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions. * Operates switchboard to provide assistance; takes messages or directs calls to the proper person. * Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency. * Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period. * Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment. * Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material. * Provides training and guidance to others on various facets of work performed., GS-6: Applicant must possess at least one (1) year of SE equivalent to the GS-5 grade level. SE is defined as follows: * Created and maintained records and files in accordance with policies and procedures. * Utilized computers to type documents and/or forms. * Communicated with internal staff and/or outside entities to obtain and/or provide information. GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows: * Created, maintained, and disposed of records and files in accordance with policies and procedures. * Retrieved information/data from a variety of databases. * Communicated with internal staff and outside entities to obtain, verify, and provide information. * Conducted physical security checks of the premises and/or took security measures to protect sensitive information. GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows: * Created, maintained, and disposed of records and files in accordance with policies and procedures. * Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s). * Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help. * Conducted physical security checks of the premises and ensured sensitive information was protected and secured. * Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies., * Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes. * A complete assessment questionnaire Other supporting documents (if applicable): + College transcripts, if qualifying based on education or if there is a positive education requirement + Former civilian Federal employees must submit a copy of your MOST RECENT SF-50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is a requirement to verify your Time in Grade (TIG). Actions such as promotion, within grade increase, or reassignment actions must be submitted as your most recent SF 50. + Most recent Performance Appraisal; not applicable to current FBI employees Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later + Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation: o Percent of time worked in the particular position (cannot conflict with main duties. o The month/year work began Frequency worked (i.e., daily, monthly, etc.) o Specific duties performed Attach the Memorandum for Record to your application in the "Cover Letters and Attachments" section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other." While applicants might see these documents in their profile, HR Specialists may be unable to access them. Therefore, all applicants MUST upload another copy to ensure that staffing units can review the complete application. Please note: Failure to provide the necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Incomplete applications will not be supplemented with additional requests for information; your application will be evaluated solely on the information you submit. You must complete the application process and submit all required documents by 11:59 p.m. (ET) on the announcement's closing date., * The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service. * Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation. * Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations. * Management may select any grade for which this position has been announced. * Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties. * If you are selected, you will be required to serve a two-year probationary period. Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI. * Due to the merger of the legacy Memphis and Knoxville Field Offices (FO) and the establishment of the Nashville FO, some positions may be permanently relocated at a future date. Please consider this when applying to this position. ## Related Videos - [Responsible AI in Practice: Real-World Examples and Challenges](https://www.wearedevelopers.com/videos/1104-responsible-ai-in-practice-real-world-examples-and-challenges) - [Microservices? 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