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# Cyber Security Engineer

- **Company:** Fortinet
- **Location:** Frankfurt am Main, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Authentication Protocols, Border Gateway Protocol, Cyber Security, Multi-Factor Authentication, OSI Models, Lightweight Directory Access Protocols (LDAP), Routing, Network Protocols, Open Shortest Path First (OSPF), Remote Access Technology, Single Sign-On, Software Engineering, TCP/IP, Dynamic Routing, Google Cloud, Cloud Platform System, Firewalls (Computer Science), Information Technology, Fortinet
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.de/details/5806561579

## About the Role

* Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience.
 * 3 - 6 years' experience in an IT or technical support role.
 * Experience in the telecommunications/networking/security industry.
 * Good knowledge of the OSI model.
 * Strong understanding of networking protocols, specifically TCP/IP, routing and switching.
 * Proficient spoken and written English.
 * Positive, communicative, and customer-oriented attitude.
 * Excellent time management, multi-tasking and organizational skills.
 * Self-motivated to develop technically.
 * Ability to cope and work under pressure.

What is not essential but nice to have:

 * Industry certificates (NSE4, CCNA, Security+ etc.).
 * Knowledge of dynamic routing protocols (OSPF, BGP).
 * Knowledge of authentication protocols (LDAP, SSO, 2-factor authentication, etc.).
 * Knowledge of cloud environments like AWS, google cloud, Azzure, etc.
 * Experience with security devices (Firewalls, IPSs, Mail Security Gateways, etc.).

## Description

This role is based 4 days/week in our office in Kelsterbach, Germany / Prague, Czech Republic, We are currently seeking an experienced Technical Support Engineer to join our team supporting Fortinet's flagship product - FortiGate. You will provide support to our customers and partners and provide a consistently excellent standard of customer assistance and service.

Through strong technical skills and product knowledge, the Support team works to resolve cases raised by effective troubleshooting, research, and testing or for more complex issues work directly with back-line and development teams.

What you will be doing.

 * Work as part of a team to provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
 * Run real-time troubleshooting sessions with partners/customers.
 * Test and reproduce partner/customer issues in the Laboratory.
 * Recommend corrective actions based on gathered data and analysis.
 * Run real-time phone or remote access sessions.
 * Report software/hardware related issues to R&D department.
 * Acquire knowledge by participating in round tables, training, and self-learning.


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