> Markdown version of [/jobs/ext/1358739-lead-service-management-erp](https://www.wearedevelopers.com/jobs/ext/1358739-lead-service-management-erp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Lead Service Management ERP

- **Company:** Puma AG
- **Location:** Herzogenaurach, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** SAP Cloud, Application Lifecycle Management, Application Services, JIRA, Information Systems, SAP Solution Manager, Information Technology
- **Published:** July 20, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=62effcc52df0bebc

## About the Role

* Degree in Computer Science, Information Systems, or a comparable qualification
 * Several years of experience in IT Service Management or Application Operations
 * Proven experience in vendor management and managing external service providers
 * Strong knowledge of ITIL or similar frameworks
 * Experience with budget, cost control, and contract management
 * Strong communication and negotiation skills
 * High level of ownership and accountability
 * Analytical thinking and structured working style
 * Strong problem-solving and conflict management skills
 * Team-oriented mindset with excellent stakeholder management abilities
 * Fluent English is mandatory (Puma's corporate language); German or other regional languages are a strong asset.

## Description

As a Lead Application Service Management, you are responsible for managing and developing external service providers within the Application Management domain. You act as the central interface between internal stakeholders and external partners, ensuring compliance with service levels, budgets, and contractual agreements.

Vendor Management

 * Manage and develop relationships with external service providers and vendors
 * Build and maintain long-term strategic partnerships
 * Conduct regular service reviews and performance assessments
 * Ensure compliance with SLAs, KPIs, and contractual obligations
 * Support vendor selection processes (RFPs, contract negotiations).

Invoice Approval Management

 * Review and approve vendor invoices in line with contractual agreements
 * Ensure cost transparency and adherence to budgets
 * Align with Finance on discrepancies
 * Drive and align continuous improvement of invoice approval processes with Invoice Application Management Team
 * Track and monitor ongoing costs and forecasts in close alignment with the budget owners.

Application Management Support

 * Manage external partners responsible for ERP application operations and support
 * Coordinate incidents, service requests, and change activities
 * Manage and improve tools @PUMA supporting the Application Management Service process (e.g. SAP Solution Manager, SAP Cloud ALM, Jira Service Management)
 * Control, drive and monitor the external AMS partner and make sure that SLA's are always met
 * Ensure stable and efficient application operations
 * Promote automation, standardization, and continuous improvement
 * Handle escalations and critical service issues.


## Related Videos

- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Microservices? Monoliths? An Annoying Discussion!](https://www.wearedevelopers.com/videos/970-microservices-monoliths-an-annoying-discussion)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees)
- [Giving AI eyes: How to build a dashboard you can't see](https://www.wearedevelopers.com/videos/100193-giving-ai-eyes-how-to-build-a-dashboard-you-can-t-see)
- [Beyond GPT: Building Unified GenAI Platforms for the Enterprise of Tomorrow](https://www.wearedevelopers.com/videos/1525-beyond-gpt-building-unified-genai-platforms-for-the-enterprise-of-tomorrow)

## Related Articles

- [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)
- [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)