> Markdown version of [/jobs/ext/1359597-portuguese-speaking-customer-service-for-information-technology-remote](https://www.wearedevelopers.com/jobs/ext/1359597-portuguese-speaking-customer-service-for-information-technology-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Portuguese Speaking Customer Service for Information Technology-Remote

- **Company:** Patrique Mercier Recruitment By Nellie España
- **Location:** Madrid, Spain
- **Salary:** €16,000.0 - €20,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Information Technology, ServiceNow Customer Service Management
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Fluency in Portuguese and English, both written and spoken.
 + Previous experience in customer service, ideally within the IT or technology sector.
 + Strong problem-solving skills and a keen interest in technology.
 + Excellent communication and interpersonal skills to engage effectively with clients.
 + Familiarity with customer service software and Microsoft Office applications.
 + Detail-oriented with strong organizational skills and the ability to multitask.
 + Willingness to work flexible hours as required by business needs.

## Description

+ Provide outstanding customer support to Portuguese-speaking clients via phone, email, and chat regarding IT products and services.
 + Assist customers with technical inquiries, troubleshooting issues, and providing clear guidance on product usage.
 + Collaborate with technical teams to resolve complex issues and enhance the customer experience.
 + Document customer interactions and maintain accurate records to ensure proper follow-up and resolution.
 + Stay informed about the latest developments in the IT industry to provide relevant information to clients.
 + Handle customer complaints and feedback professionally, aiming for a satisfactory resolution.
 + Participate in training sessions to improve product knowledge and customer service skills.


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