> Markdown version of [/jobs/ext/1359923-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1359923-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Mitsubishi Power Europe Ltd - **Location:** Madrid, Spain - **Salary:** €30,000.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Backup Devices, Business Software, Computer Literacy, Identity and Access Management, Software Safety, Smart Devices, Software Licensing, Information Technology, Network Server, Windows Client - **Published:** July 20, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role + Graduate level education preferred and proven IT related experience e.g. Comptia A+/Windows Client OS MCP or its equivalent certified desirable + Previous work experience within networking / server troubleshooting is a plus + Excellent computer knowledge and mastery of common networking, servers and business software packages for office work + Fluency in business level English essential + Familiar with hardware and software safety and security protocols + ITIL Foundation certified desirable + Flexible to business travel (c. 10-20%) throughout EMEA ## Description + Provide support to the workforce across EMEA ensuring that IT hardware and software is fit for purpose and in working order + Maintain of IT system and infrastructure such as servers and network, printers, conference systems + Keep inventory list (hardware, software license, etc.) updated + Document all faults and resolutions, accurately and systematically + Liaise with support vendor for networks, servers, etc. to resolve technical / procurement issues + Assist the IT Manager with the implementation of any new processes and procedures required for IT needs of the business + Once enough experience has been gained after joining the company, assist Day to Day Support with Operation Team as the 2nd line support + Cover the team members when there is a lack of human resources + Liaise with Head Office IT support in Japan HQ + Assist IT related audits and IT review, evaluation activities + Assist IT managers to manage allocated IT budget + Any other duties as required within the scope of your role 2. Details: + Be able to perform the following day-to-day operations: + Processing of requests regarding New starters / Leavers + 1st line user support enquiries + Fulfilment of requests (Different types of demands raised by users. Typically, small standard changes that are low risk, frequently performed, require less approval, are low cost etc.) + Installation (PC / Smart devices / Application etc.) + Incident recording + Alert message checks + Endpoint device management + Software license management + ID management + Procurement (Standard PC, software, accessories, etc.) + Escalation of enquiries to 2nd line support + Liaison with IT suppliers + Evaluate, maintain, troubleshoot, document system references, maintenance procedures and reports for IT infrastructure, including but not limited to servers and networking + Administer arrangements for securing data, ensuring back-up procedures, disaster recovery plans and other systems are working effectively + Diagnose and resolve technical issues + Troubleshoot, document, upgrade and build up maintenance procedures for end-point devices, operating systems, and business applications + Plan, design and organise the progress, installation, integration, and function of computer-based systems + Plan, evaluate, configure, test, deploy, troubleshoot and document a varied range of software applications + Ensure security and upgrades are applied and kept up to date on servers and other systems + Take responsibility and advise on the choice of software, learning resources and future developments of the IT infrastructure + Follow the corporation regulations for infrastructure implementation 3. Other Duties and Responsibilities: + Communicate effectively with all levels of employees. + Maintain the highest degree of honesty and integrity at all times + Participate in proactive team efforts to achieve department and company goals. + Contribute to building a positive team spirit. + Protect confidential information by not communicating, disclosing to, or using for benefit of third parties ## Related Videos - [Hate organising your photos? 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