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# Information Systems Help Desk

- **Company:** Radnet, Inc.
- **Location:** United States (Remote available)
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Information Systems, Computer Literacy, Issue Tracking Systems, Microsoft Office, Software Engineering
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c30fa55b0a81f5a0

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process.

 * Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new users
 * Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems

To Ensure Success In This Role, You Must Have:

 * The above knowledge, skills and abilities may be demonstrated by an Associate's degree or two (2) years of Help Desk experience.
 * Help Desk experience in a healthcare environment preferred.
 * An ability to troubleshoot and arrive at reasonable solution to problems
 * A demonstrated a knowledge of Windows operating systems, Microsoft Office and basic computer know-how

## Description

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Information Systems Help Desk, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

 * Answers Help Desk phones, emails and monitor Help Desk queues in our ticketing system while communicating effectively; verbally and written while ensuring timely resolution
 * Accurately log support requests in our ticketing system
 * Provide Tier 1 (front-line) and Tier 2 technical support to all end users
 * Troubleshoot and resolve some hardware related issues (I.E. desktop scanners or monitors)
 * Maintain user settings, configurations and standardization through GPOs and Desktop Authority
 * Alert Management to emerging trends in incidents


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