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# Italian Speaking End User Support Specialist

- **Company:** Patrique Mercier Recruitment By Nellie España
- **Location:** Madrid, Spain
- **Salary:** €16,000.0 - €20,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Remote Service Software, Computer Network Operations
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Fluency in Norwegian and English is essential, with excellent communication skills in both writing and speaking.
 + Previous experience in end user support or a customer service role is highly desirable.
 + Strong analytical and problem-solving skills to address technical challenges.
 + Excellent customer service skills and a desire to help others.
 + Familiarity with support ticketing systems and remote support tools is beneficial.
 + Able to manage multiple priorities and work independently in a fast-paced environment.
 + A passion for technology and a willingness to learn and grow.

## Description

Patrique Mercier Recruitment FR is excited to announce a vacancy for a Norwegian Speaking End User Support Specialist. This position is tailored for driven professionals who are enthusiastic about technology and committed to providing excellent support services. As a Norwegian Speaking End User Support Specialist, you will play a crucial role in assisting Norwegian-speaking clients by resolving their technical concerns and ensuring a positive user experience.
Responsibilities

 + Provide top-notch support to end users in Norwegian through various channels, including phone, email, and chat.
 + Identify, troubleshoot, and resolve technical issues related to hardware, software, and network operations.
 + Guide users on effectively utilizing different applications and systems.
 + Maintain accurate records of support interactions and resolutions using a ticketing system.
 + Collaborate with technical teams to escalate intricate issues and propose improvements to support processes.
 + Ensure follow-up with users to confirm that their issues are resolved and that they are satisfied with the support received.
 + Stay updated with new technologies and updates to continuously improve service delivery.


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