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# Spanish Speaking In-Game Support Analyst

- **Company:** Patrique Mercier Recruitment By Nellie España
- **Location:** Madrid, Spain
- **Salary:** €16,000.0 - €20,000.0
- **Contract:** Permanent contract
- **Skills:** Video Game Development, Issue Tracking Systems
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Fluency in Spanish and English, with excellent communication skills both verbally and in writing.
 + Previous experience in customer support, particularly within the gaming industry, is highly valued.
 + Strong troubleshooting and problem-solving abilities to efficiently assist players with technical issues.
 + A keen gamer with a solid understanding of gaming mechanics and community interactions.
 + Willingness to work flexible hours, including evenings and weekends, to support player needs.
 + Familiarity with ticketing systems and customer support tools is a plus.
 + A positive attitude, empathy, and a commitment to providing an exceptional player support experience.

## Description

Patrique Mercier Recruitment FR is delighted to announce an opening for a Spanish Speaking In-Game Support Analyst. This position is tailored for individuals who are passionate about gaming and possess outstanding customer support skills. As an In-Game Support Analyst, you will be responsible for providing top-notch assistance to Spanish-speaking players, ensuring they have a fantastic and uninterrupted gaming experience by addressing their inquiries and technical challenges.
Responsibilities

 + Deliver real-time support to Spanish-speaking players through in-game chat, email, and community forums.
 + Troubleshoot and resolve various in-game issues, assisting players with technical problems related to gameplay, accounts, and performance.
 + Document and monitor player issues within the support ticketing system, ensuring timely updates and follow-ups.
 + Effectively communicate with players to clarify game mechanics, features, and recent updates.
 + Collaborate with the game development team to relay player feedback and identify recurring issues.
 + Stay updated on the latest game developments, features, and industry trends to ensure informed support.
 + Contribute to optimizing support processes and enhancing player satisfaction initiatives.


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