> Markdown version of [/jobs/ext/1360295-italian-speaking-online-platform-support-agent](https://www.wearedevelopers.com/jobs/ext/1360295-italian-speaking-online-platform-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Italian Speaking Online Platform Support Agent

- **Company:** Patrique Mercier Recruitment By Nellie España
- **Location:** Madrid, Spain
- **Salary:** €16,000.0 - €20,000.0
- **Contract:** Permanent contract
- **Skills:** LiveChat, Web Platforms, User Accounts
- **Published:** July 20, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Fluent in Norwegian and English, with strong written and verbal communication skills.
 + Previous experience in customer support or technical assistance, especially in an online setting.
 + Solid understanding of online platforms and their functionalities.
 + Proven problem-solving skills and a customer-oriented mindset.
 + Excellent communication and interpersonal abilities.
 + Experience with CRM software and support tools is beneficial.
 + Ability to work independently and handle multiple tasks in a fast-paced environment.

## Description

Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegian-speaking users, helping them navigate our platform effectively. If you're dedicated to delivering top-notch customer service and have a knack for problem-solving, we want you on our team!
Responsibilities

 + Assist Norwegian-speaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform.
 + Diagnose and troubleshoot problems related to user accounts and platform functionality promptly.
 + Educate users on maximizing their interaction with the platform and navigating its features.
 + Accurately document customer issues and resolutions in our CRM system to ensure quality service.
 + Collaborate with different teams to report recurring issues and suggest improvements for user experience.
 + Stay updated on new features and platform changes to provide the most accurate assistance.
 + Ensure follow-up communication with users to verify their satisfaction with the solutions provided.


## Related Videos

- [Creating bots with Dialogflow CX](https://www.wearedevelopers.com/videos/587-creating-bots-with-dialogflow-cx)
- [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Keith Cirkle of GitHub on React Fatigue](https://www.wearedevelopers.com/videos/1265-keith-cirkle-of-github-on-react-fatigue)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)