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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Engineer - **Company:** Infoplus Technologies - **Location:** Amersfoort, Netherlands - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Firmware, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Queue Management Systems, CompTIA Strata - PC Hardware Technology Engineer, Network Routers, Computer Networking Systems, Hardware Asset Management, Cisco - **Published:** July 21, 2026 - **Apply:** https://www.adzuna.nl/details/4841063117 ## About the Role * 2+ years of experience in a help desk/deskside role, * 2 years of Windows 10 experience, MSOffice, * Experience troubleshooting PC hardware and software, * Experience with Active Directory, * Strong networking experience, * Strong knowledge of telephony and voice support. * Ability to multitask and work in a fast pace work environment, * Expellant organization skills and attention to details, * Ability and willingness to work in a collaborative team environment, * Ability and willingness to learn new technology and software, * Ability to lift 50 lbs., * Excellent customer service skills. ## Description * Field Services / Desk-side Services provides support and resolves end user incidents and requests that cannot be resolved remotely by Service Desk because they require physical presence, advance technical skills or local knowledge which include but not limited to: * Diagnose and resolve incidents and problem with equipment and software. * Record all events/problems and their resolution in SNOW. * Queue Management - Work within established Service Level Agreements (SLA) to ensure timely response to support issues. Follow established escalation process if needed. * Collaborate in the FSO knowledge repository. * Install, configure and/or update authorized software or firmware as per authorized standards. * Assist in Hardware asset management. * Warranty support for desktop and laptops. * Follow company protocol in the disposal management. * Install/reinstall image, rebuild laptops/desktops. * Network connectivity level 2 troubleshooting and port patching. * Installation and Support of Network & Local Printers * Knowledge of troubleshooting Cisco/Avaya/S4B IP Phones, Common Area Phones and Media Gateway * Supporting audio/video support for meetings/conferences room * Configuration of routers, knowledge of LAN/WAN configuration, VPN connectivity, and overall router security setup. Also troubleshooting router problems. * Support authorized in-flight projects. * Assist in the technology refresh process. * Assist in Crisis response activities. * Willingness to learn and support new technology. * Assist with hand-on training of new hires. * Follow company logical and physical security protocol, to minimize risk to customer and company. * Follow authorized workflow. * Provide VIP/Executive support as outlines by customer. * And other authorized task that fall with in the work scope. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)