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# Working Student - Technical Support

- **Company:** voize GmbH
- **Location:** Dortmund, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Proxy Servers, Software Debugging, Linux, Domain Name System (DNS), Networking Basics, Transport Layer Security, Grafana, Firewalls (Computer Science), Information Technology, Sentry
- **Published:** July 21, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=22c1c5e31dc6fa2b

## About the Role

* Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract
 * Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)
 * Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast
 * Available for rotating evening/weekend shifts, calm and clear under pressure
 * German at C2 level, plus good English

## Description

As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly. When something breaks - a firewall, an integration mismatch, a regression - documentation stops. Your mission: catch it fast, fix it, and make sure it doesn't happen twice.

Your Daily Business - No two shifts are alike

 * Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations
 * Debug integrations and on-prem configs for German care software systems
 * Untangle customer-side IT issues like firewalls, proxies, and certificates
 * Monitor system health during your shift and support incident response
 * Turn recurring issues into fixes - contribute to root-cause docs and runbooks


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