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# (Senior) IT Consultant Microsoft Cloud D365 (CRM)

- **Company:** Heraeus
- **Location:** Frankfurt am Main, Germany
- **Experience:** Expert
- **Salary:** €70,000.0 - €95,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Microsoft Online Services, Microsoft Dynamics, Microsoft Software, Systems Integration, Microsoft Power Automate
- **Published:** July 21, 2026
- **Apply:** https://www.xing.com/jobs/hanau-senior-consultant-microsoft-cloud-d365-crm-156410694

## About the Role

* Ideal for professionals with ~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership.
 * Strong understanding of customer processes (sales, service, marketing)
 * Experience with system integration and cross-module environments
 * Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform)
 * Analytical mindset with the ability to translate business needs into scalable solutions
 * Strong communication skills and a collaborative working style

## Description

* Shape the Future of Customer Engagement with AI & Microsoft Cloud. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels.
 * Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer Insights-Journey) and digital channels (e.g., portals).
 * Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.
 * Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams.
 * Take ownership of the cloud-based D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.
 * Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.


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