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# Administrative Assistant for IT Help Desk

- **Company:** Craytek, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Microsoft PowerPoint, System Availability
- **Published:** July 21, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9045190/administrative-assistant-for-it-help-desk

## About the Role

* Active DOD Secret Clearance is required for this position.
 * Capable of working in a demanding environment of near-100% system availability and be able to render solutions to issues in a timely manner
 * Excellent telephone etiquette and oral and written communications skills
 * Ability to work independently with minimal supervision
 * Excellent interpersonal skills with ability to interact with end users at all levels
 * Knowledge of Excel, Word, PowerPoint, Adobe Acrobat, and other general applications
 * Ability to undertake self-managed initiatives

EDUCATION/TRAINING/EXPERIENCE

 * Associates degree preferred, Highschool diploma required
 * 1-2 years Administrative Support Experience

## Description

* Answer phones and record helpdesk issues and service requests in the service desk system
 * Provide email inbox management which includes checking and responding to emails from the user community and recording issues/service requests in the service desk system
 * Track employee processing tasks in the service desk system - this includes new employees, employee code changes, employee out processing and employee separations from the organization
 * Track and manage external account requests through the service desk system
 * Responsible for scheduling office relocations
 * Responsible for scheduling and coordinating Information Assurance briefs held monthly for new employees
 * Manage and coordinate the removal of equipment no longer in use (DRMO)
 * Provide timely written reports of work status as requested
 * Employ exceptional customer service skills and be able to manage and prioritize multiple simultaneous projects
 * Inventory assistance to include receiving IT deliveries, maintaining inventory control of items through disposition
 * Coordinate and manage the shipment of equipment with the mailroom and other onsite contractors
 * Coordinate outside vendor equipment repairs


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