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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SUPPORT TECHNICIAN - 2/3 Line - **Company:** MSI-DS Ltd - **Location:** Norwich, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, Microsoft Online Services, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Monitoring of Systems, Hyper-V, IT Management, Networking Hardware, Virtual Private Networks (VPN), Network Security, Microsoft Software, Windows Servers, Network Connections, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Windows Desktop, Wireless Networks, Wi-Fi Technology, Network Routers, Computer Networking Systems, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Routing & Switching, Server Operating Systems & Platforms, Vmware - **Published:** May 16, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=46c3b1b978590c4e ## About the Role Do you have experience in Windows?, Strong experience in a 2nd or 3rd line IT support role. Good understanding of Microsoft technologies including: * Windows 10/11 * Windows Server * Microsoft 365 * Active Directory / Entra ID * Exchange Online * Intune / Endpoint Management * SharePoint and Teams Strong networking knowledge including: * TCP/IP * DNS / DHCP * VLANs * VPNs * Switching & Routing * Wireless networking * Firewall fundamentals * Experience supporting virtualised environments such as VMware or Hyper-V. Personal Attributes * Strong troubleshooting and analytical skills. * Hands-on and proactive approach to IT support. * Excellent communication and customer service skills. * Ability to manage multiple priorities and work independently. * Strong attention to detail and problem-solving mindset. * Ability to contribute positively within a collaborative IT team. ## Description The IT Support Technician plays a key role in maintaining and improving MSI Defence Systems IT infrastructure while also supporting future IT projects, system upgrades, and technology developments. This is a hands-on technical role requiring both operational support expertise and the ability to contribute to strategic IT initiatives. The primary responsibilities will include but are not limited to: Technical Support & Operations * Provide 2nd and 3rd line technical support for users across the business. * Troubleshoot and resolve complex hardware, software, networking, and infrastructure issues. * Support and maintain Windows desktop and server environments. * Manage and support Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID (Azure AD). * Monitor system performance, security, backups, and infrastructure health. * Support endpoint management solutions and device deployments. * Assist with user account administration, permissions, and access control. * Maintain accurate technical documentation and support procedures. * Escalate and manage critical incidents where required. Networking & Infrastructure * Support and maintain LAN, WAN, Wi-Fi, VPN, and firewall environments. * Diagnose and resolve network connectivity and performance issues. * Configure and support switches, routers, and network hardware. * Assist with network security, patching, and infrastructure improvements. * Work with third-party suppliers and vendors when necessary. Projects & Development * Assist with the delivery of IT projects, upgrades, and infrastructure improvements. * Support future technology developments and business transformation initiatives. * Participate in system migrations, deployments, and cloud adoption projects. * Identify opportunities for automation, efficiency improvements, and service enhancements. * Contribute to IT planning, disaster recovery, and business continuity activities. About the Person: A reliable and technically capable IT professional who enjoys hands-on support while also contributing to the future direction of IT services and infrastructure. Combining strong operational support skills with the enthusiasm to support ongoing improvements, projects, and business growth initiatives. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)