> Markdown version of [/jobs/ext/13656-technical-support-officer-housing-compliance](https://www.wearedevelopers.com/jobs/ext/13656-technical-support-officer-housing-compliance). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Officer - Housing Compliance - **Company:** Reading Borough Council - **Location:** Reading, UK (Remote available) - **Salary:** £28,142.0 - £39,152.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Spreadsheets, Databases - **Published:** May 15, 2026 - **Apply:** https://findajob.dwp.gov.uk/details/18335804 ## About the Role We're looking for someone with strong administrative and IT skills, particularly in Excel and database management, who can work accurately and efficiently in a busy environment. You'll be confident managing competing priorities and maintaining attention to detail while supporting the team to deliver a high-quality housing service. You'll have experience working with customers both in person and over the phone, demonstrating professionalism, empathy, and the ability to resolve enquiries effectively. Excellent communication skills are essential, including the ability to draft clear correspondence, take accurate minutes, and proofread documents to a high standard. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to . ## Description We're looking for an organised, resident-focused Technical Support Officer to join our Housing Property Services Team. This is a key role supporting building and fire safety across our housing stock - helping ensure we meet all regulatory requirements and maintain accurate, reliable records. You'll work closely with colleagues, contractors, customers and other stakeholders, to track and assure compliance data, identify gaps, and keep everything running smoothly behind the scenes. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About The Role: The role will be primarily based at 19 Bennet Road, Reading, RG2 0QX, but there is flexibility for hybrid working. You'll play a key role in supporting building and fire safety compliance by reviewing and assuring fire safety contractors' work, making sure that they have accurate records, spreadsheets, and databases, ensuring that all information is accessible and up to date. You'll monitor compliance performance, identify any gaps or risks, escalate any concerns and proactively collect and validate data, to ensure that residents are safe in their home. You will be supporting the Building Safety Manager by taking minutes of meetings, liaising with customers, and as the role develops you will carry out post work surveys and inspections, both on site, and over the phone. Alongside this, you'll provide day-to-day administrative and technical support to the Compliance Team, including processing purchase orders, invoices, and job orders, and producing monthly reports and performance data for the compliance manager. This is a varied and rewarding role with the potential to develop with technical qualifications in building and fire safety, and where attention to detail and teamwork make a real difference to residents' homes and experiences. ## Related Videos - [Oh S***! 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